Patient Relations Coordinator, NY Market Lead
Sep 2015 - Present
- Integrated acquired offices within NY with Orthology
- Worked closely with operations team to develop and implement front desk and insurance protocols for the NY market.
- Retrained acquired employees and new hires
- Managed a team of 11-16 persons for 6 office locations in NY
- Reviewed payroll hours for the billing department, physical therapy aides, medical assistants and patient relations coordinators (PRCs)
- Addressed patient and provider complaints.