• Brooklyn NY

Times Fong

Patient Relations Coordinator, NY Market Lead

Work History

Work History

Patient Relations Coordinator, NY Market Lead

Sep 2015 - Present
Orthology, Inc
  • Integrated acquired offices within NY with Orthology
  • Worked closely with operations team to develop and implement front desk and insurance protocols for the NY market.
  • Retrained acquired employees and new hires
  • Managed a team of 11-16 persons for 6 office locations in NY
  • Reviewed payroll hours for the billing department, physical therapy aides, medical assistants and patient relations coordinators (PRCs)
  • Addressed patient and provider complaints.

Patient Relations Coordinator

Mar 2014 - Sep 2015
NYSportsMed
  • First point of contact for front desk staff for issues regarding workflow 
  • Reviewed reconciliation reports for all three office locations
  • Posted payments to patient accounts

Operations Coordinator

Jan 2014 - Mar 2014
Medical Logistics
  • Performed intake process for requests of durable medical equipment from facilities and patients.
  • Determined equipment best suitable for patient's needs and condition. Contact physicians requesting proper documentation and prescriptions for patient.
  • Managed patient information, billing, sales orders, deliveries and notes on Brightree. Manage claim denials, stops and holds.

Medical Receptionist

Oct 2013 - Jan 2014
Hudson Allergy
  • Managed appointment calendars for multiple doctors.
  • Verified eligibility and benefits of patients' insurances. Managed patient health records, appointments, bills and claims through AthenaHealth.
  • Recorded payments made by patients in excel. Maintained physical appearance and supplies of office.
  • Analyzed and explained insurance benefits to patients.

Office Manager & Biller

Sep 2011 - Oct 2013
Holistic Medical Physical Therapy & Acupuncture Center
  • Managed and responded to incoming mail and requests from insurance companies.
  • Verified eligibility and benefits of patients' insurances.
  • Analyzed and explained insurance benefits to patients
  • Set up and managed insurance and physician's billing accounts.
  • Billed and sent claims to insurance companies through mail and web.
  • Reviewed and appealed rejected claims.
  • Managed physicians' schedule, appointments, incoming email, and calls from patients.
  • Created Excel documents for organization of personal information of physicians.

Education

Education

Some college

Sep 2008 - Present
Hunter College

Psychology