CATALINA Fischer Centeno

  • Milwaukee WI

Summary

 Ten years of experience in management, team building, training, customer service and sales.   Responsible for providing customers with great service, meeting their needs and creating an experience that makes each individual a loyal customer.

Work History

Work History
Jan 2013 - May 2015

Assistant Store Manager

Fossil
  • Active member of management team charged with making customers comfortable, meeting their needs and attaining goals of building brand loyalty.
  • Scored 100% in secret shopper for providing highest quality customer service with enthusiasm for the product on numerous visits.
  • Exceeded monthly and yearly sales goals for last two year ends
  • Responsible for daily, weekly and monthly reporting and feedback to District Manager
  • Accountable for maintaining status as number one store in meeting shrink goal
  • Responsible to execute all floor sets and train specialists in each area of brand product
  • Adjusting work force to compensate for budget, scheduling, hiring and training
May 2013 - Jan 2013

Store Manager

SOMA Intimates
Aug 2011 - May 2013

Assistant Store Manager

Fossil
Nov 2009 - Aug 2011

Product Manager

Victoria's Secret
  • Active and innovative member of management team working to retain employees, exceed goals and increase customer satisfaction
  • Responsible for receiving shipments, store set up, merchandising of stock, floor resets, window sets and merchandise returns
  • Hire, train and supervise merchandise team as well as other associates as needed
  • Manage store including opening, closing and meeting sales goals
  • Proficient at scheduling staff for entire store using company staffing software and guidelines
  • Efficiently manage day to day operations including bank deposits, opening and closing registers, overseeing changes in staffing as needed, assigning sales leads and meeting and exceeding daily sales goals through mentoring staff and increasing customer satisfaction.
  • Created and implemented staff incentives to encourage increased productivity
  • Continuing on part-time after resigning as Product Manager
Oct 2005 - Nov 2009

Merchandice Flow Supervisor 

Victoria's Secret
  • Responsible for back of house organization  and manage processing of shipments and returns  
  • Plan and execute floor sets
  • Led merchandising team and ensured flow of information regarding merchandise to rest of staff
  • Supervise and train Sales Support Associates
  • Efficient in five step staff coaching process
  • CSL(customer sales lead) 4 to 6 segments weekly with excellent results  - second in store season to date sales stats
  • During leave of Brand Delivery and Operations Manager added responsibility of cash wrap and additional CSL segments

Education

Education
Feb 2014 - Present

Colorado Technical University