• Gainesville VA

Torrie DeShong

 

Summary

  • Ablity to multi-task effectively in a fast-paced environment with minimal supervision.
  • Extensive history of building productive relationships with vendors and clients.
  • Proficient in Microsoft Office Suite, Siebel, IRMS, Adobe Acrobat, ACT!, SAP, and KANA.
  • Outstanding oral and written communication skills.
  • Goal oriented with a history of meeting and exceeding performance goals.

Work History

Work History

Professional Services Account Executive

Aug 2008 - Mar 2014
Comcast/NBC Universal, Inc
  • Promotte cable, internet, phone and home security services to a specialized client group by creating multi-layer relationships and selling add-on product upgrades and bundles.
  • Act as an account manager during interactions with corporate housing vendors, home owners associations, property managers, individual residents, VIP/high profile clients and hotels.
  • Manage multiple priorities and exceed goals in a quota driven workplace.
  • Received an award during 2012 as the top performer in sales; exceeded goal by 32%.
  • Track customer interactions and ensure timely follow up to promote continued customer satisfaction.
  • Assist with special projects as needed: Coach peers using strategies to help them achieve their goals and metrics, assist area MDU coordinators with large conversion and sales projects, resulting in efficient transitions for peers, property managers, homeowners and internal customers.

Licensed Sales Agent/long Term Care & Health Insurance Consultant

2005 - 2008
The Hartford Customer Services Group
  • Sell insurance products to AARP Health customers nationwide in a contact center via inbound and outbound calls through effective probing and active listening.
  • Maximize customer satisfaction by taking ownership of all concerns with empathy, urgency and professionalism. Widow/widower counselor to approximately 12-15 customers per year.
  • Respond to AARP Health online customer sales inquiries in a timely manner via KANA.
  • Consistently exceed sales and efficiency metrics by as much as 30%.

Administrator

2004 - 2005
RPH Financial Services, Inc
  • Act as sole client contact for an elite financial planning firm. Handle multiple projects and prioritize effectively with minimal supervision.
  • Proactively research client concerns and complete necessary follow up actions in a timely fashion.

Administrator

2002 - 2004
Manpower Temporary Services
  • Provide administrative & clerical support for a team of 20+ trademark attorneys at Pfizer.
  • Provide administrative support for 30-40 Sanofi Aventis Quality Control scientists.
  • Maintain excellent laboratory records in accordance with strict FDA vaccine regulations.
  • Provide process support to the Technical Writer.

Team Lead, Direct Sales Specialist

1998 - 2002
Bose®
  • Sell Bose multimedia & home theater systems in a Factory Store via individual sales and group sales demonstrations.
  • Provide training to 11 store employees in Feature/Benefit selling techniques, effective closing techniques, body language and equipment troubleshooting through group and individual coaching resulting in a 18% increase in metrics and close rates.
  • Drive traffic to the store through various marketing displays and contests as developed in conjunction with the Corporate Marketing Department.
  • Perform engaging, scripted group demonstrations and theater presentations for as many as 30 people as necessary. Troubleshoot complex home theater systems via phone to customers.

Education

Education

Associate of Arts

1999 - 2002
Kaplan University-Hagerstown, MD
  • 3.8 GPA

Coursework 

1996 - 1997
Shenandoah University-Winchester, VA
  • Administrative & Research Assistant to the Director of Music Therapy.
  • Student Admissions Counselor/Representative.
  • Student Government Association.
  • Music Therapy & Music Education Double Major.