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A self-motivated, extremely hard working individual with the “First one in, last one out mentality.” An optimistic outlook seeking a career placement within a company that offers continued professional growth.


  • Excellent written and oral communication skills
  • Great at identifying and resolving potential problems and issues as they arise
  • Ability to work independently and as a team member with limited or no supervision, great self-starter
  • Ability to handle multiple tasks to maintain deadlines
  • Eagerness to learn new skills and adapt to them quickly
  • Great Attention to Detail
  • Experience in Management of all ages and top tier customer service
  • Always generating/brainstorming new ideas to work more efficiently or to resolve potential issues
  • Extremely responsible and friendly

Work experience

Jun 2012Present

Mortgage Loan Processor

Navy Federal Credit Union
Mortgage Loan Processor Experience in Processing Purchase and Refinance Loans. Responsible to collect, review and verify loan documentation while applying knowledge of regulations and communicating effectively with members. Skills also include analyzing, researching, organizing and problem solving to ensure all time lines can be met.
Feb 2012Jun 2012

MortgageSupport Assistant

Navy Federal Credit Union
Support Assistant As a mortgage support assistant i provided administrative support to the supervisor and the mortgage loan processor. Used communication and problem solving skills while working with team members to ensure they met their goals.
Apr 2009Feb 2012

Maryland Sales Desk/Eviction Specialist

Shapiro Brown & Alt FKA Shapiro

Handle a high volume of files. Required to update client systems ( mentioned above) and update other firms via email and phone. Pulled bids and various documents and required information pertaining to each case to ensure a smooth transaction. Notarize sale reports, assisted with mailing notices, affidavits, dismissals, etc, prepare and file bankruptcy documents, and assist attorney with issues as they arise during the scheduled sales times. As an Evictions SpecialistI had many duties that included opening new referrals and closing ( Billing) files when Eviction was completed, document preparation (Motions, Notices and Orders), scheduling trials and hearing for the evictions attorney, scheduling lockouts with the county Sheriff's department, updating clients via E-Mail and Client Systems (mentioned above), and preparing exhibits for trials and hearings. In addition I worked with the Home Owners, tenants, and realtors to ensure a smooth evictions transaction. I was the only one working on this department with a  high volume of files. I handled the Evictions for Fairfax County, Prince William County, Arlington County and Loudoun County. This Position required great organization, and communication skills.

Oct 2007Feb 2008

Hairstylist/Salon Management

and September 2008-December 2008 Hairstylist Handled client's requests for each service. Had to be courteous and outgoing to provide an enjoyable experience for each individual client I worked with. Client satisfaction was the main focus in the position. I learned a lot of great face-to-face Customer service in this position. Management In charge of the store during my shift(Opening/Closing and sometimes both). Balanced Cash register every night, handled inventory of beauty supplies, dealt with any issues and disgruntled clients in a way that fully satisfied the situation.


Oct 2007Present

Lord Fairfax Community College

In pursuit of Associates Degree in Business Administration

Sep 2003Jun 2007

Fauquier High School


Graduated 2007 with advanced studies diploma


Professional references

  1. Greg Britto ⎜ Evictions Attorney (Shapiro Brown & Alt) ⎜ 703-261-7402
  2. Rashalon Hayes ⎜ Regional Manager ( NFCU) ⎜ 703-463-7339
  3. Amy Pham ⎜ Mortgage Production Supervisor ( NFCU) ⎜571-268-6336

Personal References:

  1. Nathan Anolik ⎜ Husband ( Loan Officer at NFCU) ⎜ 703-409-7933
  2. Gober De Leon ⎜ Brother ⎜ 540-359-0195
  3. Erik Yoder ⎜ Former Attorney at Shapiro Brown & Alt ⎜ 443-624-4600

*More references available upon request.