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Kristina Ramos Tioseco

Global Sales Business Strategist & Implementer

Summary

With a proven history of strategic consulting and successful operational implementation, Kristina brings her expertise to meld operational and strategic vision, business acumen, and people skills to all her organizations. She has managed multimillion dollar programs from global sales operations implementations to cross-disciplinary system transformations and product launches. 

Work History

Apr 2016Present

Sr Associate, Management Consultant

Point B
  • Manage and implement strategy solutions for clients, specializing in sales systems and commercial services implementations
May 2014Apr 2016

Director, Commercial Services, Sales Operations Project/Change Management

Hilton Worldwide
  • Defined, developed, led, and implemented cross-disciplinary corporate initiatives that were implemented to over 4,400+ hotels, 6, 000+ sales team individuals, with global enterprise  impacts and high visibility external-PR messaging
  • Managed and delivered projects with cross-functional teams of 60+ sales, revenue management, marketing, finance, legal, and IT team members. Responsible for tracking, delivery,  timeline milestones, budget, business risks, and scope. 
  • Accomplished launch and delivery of largest product and marketing campaign in company history to strategically gain 20-30% of market share, implementation of global sales systems to streamline sales pipeline with target of +5% conversion rate and +10% in QA scores for sales system compliance, and new sales -incentive plans to increase sales revenue by over 8% in year 1.
  • Led weekly global VP strategy sessions, tracked performance of highest priority projects, provided strategic recommendations. 
  • Served as 1 of 3 individuals on strategy and project management team of Executive VP for Commercial Services (one layer under CEO); constantly communicated/presented to executive leadership, instrumental in aligning leadership to determine decisions and strategies.
  • Specialized in leading change management and communications workstreams; managed up to 5 global projects concurrently while developing the stakeholder engagement plan/analysis, communication plan, impact analysis, training, and steady-state adoption for all global hotels and sales teams.
Aug 2009May 2014

Managing Consultant, Strategy & Innovation

IBM Global Business Services
  • Led and managed change management of system implementation projects in multiple agencies/organizations, impacted employees of 18, 000, and project teams of up to 300 specialists in requirements gathering, build/development, business integration, finance, and operations & maintenance.
  • Managed and delivered project and change management plans of system enterprise projects (Agile, Waterfall, SDLC, PMBOK) from strategic planning, requirements collection, testing, to deployment.
  • Accomplished implementation of a customized workforce planning tool, SAP system for international development agencies, and ERP system to streamline processes/operations.
  • Developed organizational structure to create process and org change improvements maturity of an agency that grew from 12 to 126 employees in 3 years. Interacted with Chief of Staff to implement 80% of proposed recommendations, which led to a 30% improvement in office approval ratings YoY.
  • Led 6 person team to create and get approval for SDLC deliverable of 2, 500+ requirements(800 pages), led four person organization readiness team to prepare 18, 000 person agency for their largest transformational system Go-Live., and conducted nationwide pre-training roadshow to over 150+ senior officers in two weeks.
May 2008Sep 2008

Consultant

DHL Internal Consulting
  • Developed sales effectiveness program and organizational change initiative that aligned the sales and operations departments in order to improve top line revenue and decrease churn.
  • Developed culture change strategy, communications plan, and training collateral to improve incentive plan, gain trust, and breakdown silos between divisions.
Feb 2006Aug 2007

Client Services Account Manager

MullinTBG
  • Managed and administered 10 Executive Benefit plans for 1,200 highly compensated executives of Fortune 100 companies with a combined $370 million in assets.  
  • Analyzed market trends and portfolio performance to communicate to clients.
  • Built and maintained client relationships which led to client referrals resulting in potential acquisition of $50 million in accounts.
Jul 2004Nov 2005

Financial Advisor

Northwestern Mutual Financial Services
  • Consulted and advised high net worth individuals (>$1 million in net assets) regarding financial planning needs including insurance, investments, and estate plans and built client base to 30 with an average investment of $500k.
  • Developed extensive entrepreneurial, sales, and marketing experience used to acquire and expand client base and to increase client retention through services, which led to firm-wide recognition for excellent referral strategies.
  • Licensed in Series 6, 63, Health and Insurance

Education