ProOrtho, a Division of Proliance Surgeons
Manage 9 employees in our Kirkland and Seattle office while still performing reception duties as needed. Create and distribute a daily schedule that delegates tasks appropriately while keeping patient care a priority. Evaluate patient flow and brain storm ways to improve every day processes. Attend and actively participate in weekly management meetings, biweekly medical assistant meetings and coordinate monthly reception meetings. Observe reception interaction with patients and coach as needed. Audit multiple reports including phone call statistics, amount of patients checking in and insurance reports. Listen to patient feedback and address accordingly. Voluntarily provide extra reception coverage and consistently work long hours to ensure standards are met. Encourage feedback from staff and support a team atmosphere.