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Work experience

May 2015Present

Hostess/cashier

Fogo De Chao
  • Greeted arriving guests and provided estimated wait times.
  • Scheduled reservations over the phone and in person.
  • Maintained host book, including schedules, reservations and duties. Escorted guests to their selected tables, provided menus and drinks.
  • Thanked guests as they departed and asked for their return.
  • Count money in the till before and after my shift Enter transactions in the cash register and provide customers with the total bill, authorizing credit/debit cards, cash, or gift cards.
  • Closing my till at the end of the shift and making the PM deposit.
Nov 2014May 2015

Part-Time Barista

Starbucks
  • Greet customers as they arrive at the Starbucks outlet and inquire into their orders Provide customers with information on popular coffee blends
  • Take orders from customers and punch them in the coffee shop database
  • Provide customers with price information and billing stubs
  • Give customers samples of popular coffee blends with a view to creating sales opportunities Offer customers demonstrations using brewing equipment
  • Ensure that any complaints are entertained in a positive manner with a view to keep customers happy and ensure recurring business
  • Take payments for coffee sold and tender change
  • Ensure that Starbucks merchandising and signing standards are followed appropriately
  • Ensure cleanliness and sanitization of all work areas Make sure that coffee brewing equipment is cleaned, sanitized and maintained properly on a constant basis
May 2014Oct 2014

Store Manager

Nekter Juice Bar
  • Staffing duties including: recruiting, interview, hiring, training, disciplining and terminating.
  • Go through the profit and loss statements monthly
  • Ensuring all promotions are up to date, connecting with other businesses.
  • Scheduling and forecasting. Making sure the store's labor is under 18% and following labor laws.
  • Time edits daily, and Payroll on Sundays.
  • Coaching and developing the staff and shift leads when Nekter has new drinks or routines.
  • Proficient in MICROS, Hot Schedules, and Gmail.
  • Vendor relations and ordering. Making sure everything is ordered for the week and having constant communication with the vendors
  • Cash handling duties including: preparation of tills, change fund maintenance, and deposits made daily.
  • Handles produce and paper company goods that arrive daily: open and unpack the merchandise.
  • Performs all store routines, including the opening and closing of the store. Weekly conference calls with my district and area manager. Keeping them informed of how my store is doing.
20072014

Department Manager

H&M
  • Department Manager Staffing duties including: recruiting, interview, hiring, training, disciplining and terminating.
  • Cash handling duties including: preparation of tills, change fund maintenance, and deposits.
  • Ensuring that casher personnel adhere to correct cash handling procedures and sell effectively.
  • Ensuring that all staff are strictly adhering to company policies and providing outstanding customer service.
  • Corresponding with and providing regular reports to corporate office personnel.
  • Maintaining the highest standard of facility appearance and assist with Visual Merchandising.
  • Handle garments that arrive daily: unload trucks, open and unpack the merchandise.
  • Performs all store routines, including the opening and closing of the store. Follow company practices and procedures.
  • Work with payroll, scheduling/timekeeping system, controls and completes reductions.
  • Compile sales information to make business decisions regarding merchandising to improve overall sales.
  • Assigned overall store responsibility in absence of Store Manager when opening or closing store.

Education

Jan 2015Present

Associates of Science

Portland Community College

Working on obtaining my AS degree and transferring to Portland State University

20102012

General Education

De Anza College
20042006

High School Diploma

Wilcox High School

Certifications

Nov 2014Nov 2017

Oregon Food Handlers Certification

ORLA

Cert #: VREAB651E11B