• 7400 SW Barnes Apt. 1111, Portland OR

Juanita Benitez

Work History

Work History

Hostess/cashier

May 2015 - Present
Fogo De Chao
  • Greeted arriving guests and provided estimated wait times.
  • Scheduled reservations over the phone and in person.
  • Maintained host book, including schedules, reservations and duties. Escorted guests to their selected tables, provided menus and drinks.
  • Thanked guests as they departed and asked for their return.
  • Count money in the till before and after my shift Enter transactions in the cash register and provide customers with the total bill, authorizing credit/debit cards, cash, or gift cards.
  • Closing my till at the end of the shift and making the PM deposit.

Part-Time Barista

Nov 2014 - May 2015
Starbucks
  • Greet customers as they arrive at the Starbucks outlet and inquire into their orders Provide customers with information on popular coffee blends
  • Take orders from customers and punch them in the coffee shop database
  • Provide customers with price information and billing stubs
  • Give customers samples of popular coffee blends with a view to creating sales opportunities Offer customers demonstrations using brewing equipment
  • Ensure that any complaints are entertained in a positive manner with a view to keep customers happy and ensure recurring business
  • Take payments for coffee sold and tender change
  • Ensure that Starbucks merchandising and signing standards are followed appropriately
  • Ensure cleanliness and sanitization of all work areas Make sure that coffee brewing equipment is cleaned, sanitized and maintained properly on a constant basis

Store Manager

May 2014 - Oct 2014
Nekter Juice Bar
  • Staffing duties including: recruiting, interview, hiring, training, disciplining and terminating.
  • Go through the profit and loss statements¬†monthly
  • Ensuring all promotions are up to date, connecting with other businesses.
  • Scheduling and forecasting. Making sure the store's labor is under 18% and following labor laws.
  • Time edits daily, and Payroll on Sundays.
  • Coaching and developing the staff and shift leads when Nekter has new drinks or routines.
  • Proficient in MICROS, Hot Schedules, and Gmail.
  • Vendor relations and ordering. Making sure everything is ordered for the week and having constant communication with the vendors
  • Cash handling duties including: preparation of tills, change fund maintenance, and deposits made daily.
  • Handles produce and paper company goods that arrive daily: open and unpack the merchandise.
  • Performs all store routines, including the opening and closing of the store. Weekly conference calls with my district and area manager. Keeping them informed of how my store is doing.

Department Manager

2007 - 2014
H&M
  • Department Manager Staffing duties including: recruiting, interview, hiring, training, disciplining and terminating.
  • Cash handling duties including: preparation of tills, change fund maintenance, and deposits.
  • Ensuring that casher personnel adhere to correct cash handling procedures and sell effectively.
  • Ensuring that all staff are strictly adhering to company policies and providing outstanding customer service.
  • Corresponding with and providing regular reports to corporate office personnel.
  • Maintaining the highest standard of facility appearance and assist with Visual Merchandising.
  • Handle garments that arrive daily: unload trucks, open and unpack the merchandise.
  • Performs all store routines, including the opening and closing of the store. Follow company practices and procedures.
  • Work with payroll, scheduling/timekeeping system, controls and completes reductions.
  • Compile sales information to make business decisions regarding merchandising to improve overall sales.
  • Assigned overall store responsibility in absence of Store Manager when opening or closing store.

Education

Education

Associates of Science

Jan 2015 - Present
Portland Community College

Working on obtaining my AS degree and transferring to Portland State University

General Education

2010 - 2012
De Anza College

High School Diploma

2004 - 2006
Wilcox High School

Certifications

Certifications

Oregon Food Handlers Certification

Nov 2014 - Nov 2017
ORLA

Cert #: VREAB651E11B