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Rachel Beavers

Front Desk Manager at Synergy Spa, Aesthetics & Wellness/Collins & Franklin Plastic Surgery

Work experience

Oct 2014Present

Front Desk Manager

Aesthetics & Wellness/Collins & Franklin Plastic Surgery

Understand and respond to guests needs and requests in a timely and professional manner

Train, schedule, support and review front desk staff

Deliver and maintain the highest possible levels of employee morale and department productivity

Assist in planning and coordinating spa specials and events

Actively promote the sale of products and services

Assist with inventory control, receiving and ordering products

Coordinate spa parties with clients

Maintain and update the communication log and front desk memos

Complete monthly employee schedule

Serve as a point of contact for clients and staff

Review sales transaction history for inaccuracies

Developed and maintained outreach to clients on social media platforms

Jul 2011Jan 2015

Assistant Department Head


Assist guests in the spa as they check in and out

Marketing to current clients and outreach to new guests

Maintain relations with product representatives

Oversight of all aspects of inventory control 

Sell and promote products and service packages

Aid in building client and technician relations to ensure retention and satisfaction

Ensured compliance with health and safety codes

Supported Department Head with budget and revenue goals

Aug 2010Oct 2011

LifeCafe Team Leader

Life Time-The Healthy Way of Life Company

Provided exceptional guest service, ensuring members had an extraordinary health and fitness experience

Help support and drive success in the LifeCafe by increasing revenue growth

Worked as a team member performing cashier duties, product assistance and cleaning

Managed quality communication, customer support and product representation for each client



Associates Degree

Wake Technical Community College

Applied Science