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Experience

Oct 2015Feb 2016

Work-At-Home Customer Support Representative (Seasonal)

Metaverse Mod Squad

Performed troubleshooting and customer service duties for various products and services via e-mail and instant messaging.

Jan 2008Oct 2015

Remote Technical Support Representative

Convergys

Provided technical and billing support to subscribers of AT&T's U-Verse package (phone, Internet and television).

Sep 2006Nov 2008

Overnight Shift Leader

Jack In The Box

Prepared and served orders, cleaned and stocked store, and supervised crew members.

Jun 2004Oct 2007

Directory Assistance Operator

Verizon

Utilized various directories to provide 411 callers with necessary information.

Education

Bachelor of Arts, Double Major in Journalism and Fiction Writing (Minor: Poetry)

Columbia College Chicago


Associate of Arts, Communications

St. Louis Community College