Paul Cliff

Summary

OBJECTIVE – Network Planning Engineer position within an enthusiastic organization dedicated to unparalleled performance, innovation, and customer relationship.A work environment consisting of imaginative outside the box thinking, exceptional personal and professional growth advancements and an emphasis on state of the art wireless and telecommunication systems.

SUMMERY OF QUALIFICATIONS

·Fifteen dedicated years of creative experience within the telecommunication industry. Facilitated a team approach to achieve organizational objectives, capitalize on new revenue potential, increase productivity and enhance employee morale. Honest, competent, inspiring leader with a sense of humor.

·Quick study with the ability to easily grasp and develop new ideas into applications, concepts, methods and technologies. Innovative and self-motivated team player/builder with exemplary people skills.

·Exceptional organizational, oral/written communication, interpersonal, analytical, and problem resolution skills, analyze comprehensive business processes, perform in-depth work analyses, and develops computer-generated flow charts from scratch.

·Thrive in both independent and collaborative work environments.

·Proficient in the use of various computer programs and applications including General Software - Microsoft Excel, Word, PowerPoint, Outlook, Visio, and AutoCAD lite, Industry software – TBS, Granite, Netcracker

Work History

Work History
Jul 2009 - Present

NOC Technician

Fibertech Networks

Centralized communication and coordination point forall customer support calls in a 24/7 fast pace environment, providing proactive and reactive network surveillance, troubleshooting, trouble tracking, notification, escalation, coordination and restoration of service affecting or potentially service affecting network events/issues. Strengthen field maintenance personnel with technical knowledge to efficiently keep the Mean Time to Restore (MTTR) under two (2) hours. Designed and implemented network transport solutions (BPON or GPON) over a full service fiber optic access topology across a 24 city market for highly complex networks that typically linked numerous computing platforms, and operating systems. Provisioned and commissioned Turin fiber optic multiplexers, Entrisphere BPON, Calix GPON, Brocade NetIron XMR routers, and Ceina Ethernet switches.

Jun 1998 - May 2009

Sr. Network Engineer

One Communications

Senior Network Design Engineer

Implemented all aspects of circuit design to ensure accuracy, availability, efficient utilization of network resources by displaying a balanced approach between managing work queues, managing projects, understanding the needs of internal and external customers, handling multiple escalations, and priorities, using three separate OOS systems (TBS, Netcracker, Granite). Responsible for creating a robust, next-generation network architected on a meshed IP core, with 11,000 route miles of fiber and more than 700 collocation sites—creating a unique footprint that extends throughout the Northeast, Mid-Atlantic and Upper Midwest regions of the United States serving 160,000 businesses in 16 states.

  • Reduce network cost by over 9 million dollars.

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Jan 2001 - Jan 2004

Manager

One Communications

Re-engineered, orchestrated and documented the process controls and standardization of procedures for overall day-to-day activities for a team of eight network engineers, ensuring efficient network design, optimization, capacity planning, VPN/VPLS design, resiliency scenario analysis and various network performance parameters. I was directly responsible for the business process reengineering, process design and implementation, process mapping and work flow technology solutions for a specialized cross functional team whose function was to provide a consistent approach to designing scalable and operable processes

that can be used when designing a variety of technologically based services and new service introductions and enhancements to existing services.

Jan 1998 - Jan 2001

Equipment Engineer

Choice One Communications

Coordinated and supervised the construction process from the conceptual development stage through final construction of central office. Responsibilities included, database development and administration (TBS OSS), construction bidding, subcontractor selection, equipment evaluation, testing, purchasing initiated completed assembled meetings with equipment vendor’s, real estate management, and architects. The floor plan was drawn in Microsoft Visio and Auto Cad Lite.

  • Successfully implemented Choice One’s first functional central office switch in Buffalo 2 months early and 5% under budget.

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Jan 1995 - Jan 1998

Equipment Engineer

ACC Long Distance

Coordinated and supervised the construction process from the conceptual development stage through final construction of central office. Responsibilities included equipment evaluation, testing, and purchasing, initiated and completed assembled meetings with equipment vendor’s, real estate management, and architects. The floor plan was drawn in Microsoft Visio. Inventoried and validated company equipment, utilized for network facilities, into engineering documentations within one year

  • Implemented a multi-international video conferencing network 1 month early.
Jan 1994 - Jan 1995

Network Operations Center Technician

ACC Long Distance

Centralized communication and coordination point forall customer support calls in a 24/7 fast pace environment. Implemented proactive and reactive network surveillance, troubleshooting, trouble tracking, notification, escalation, coordination and restoration of service affecting or potentially service affecting network events / issues.

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Education

Education
1994 - Present

Bachelor

Rochester Institute of Technology

Since its beginning, the telecommunications industry has driven technological innovation, giving us everything from the basic ability to transmit text and voice to the sophisticated communications systems that businesses and individuals depend upon every day. The industry has grown from providing simple telephone service to offering a wide range of audio, video, and data communication services including voice, broadband Internet, broadcast video, and wireless services. Whether you are calling next door or exchanging data with a probe on a distant planet, telecommunication is involved.

The telecommunications engineering technology program prepares students for exciting careers in this dynamic field. Through classroom and laboratory experience, they gain in-depth knowledge of the components and systems that make up the global telecommunications network. With a basis in electronics and computing, students learn about the media and devices that transport and direct communication signals through the network. Students become familiar with current technology and develop the tools they will need to work with future technology. The program emphasizes analytical methods to plan and design networks to meet the goals of quality, reliability, and cost. Students also learn about the policies and regulations that have shaped the industry around the world.

The telecommunications curriculum contains a number of electives for students to tailor their studies or pursue a minor. If students’ interests lie in the applications of telecommunications equipment, opportunity exists to take courses from areas such as computer engineering technology, electrical engineering technology, and information technology. If students wish to pursue the management of telecommunications resources, a minor in business or management can provide the necessary background for the challenges they’ll face as a future manager.

The telecommunications engineering technology program is accredited by the Technology Accreditation Commission of ABET, 1 Market Place, Suite 1050, Baltimore, Maryland 21202, (410) 347-7700.

Jan 1989 - May 1991

Associates of Electrical Engineering

Monroe Community College

Educational Objectional Objectives: The Electrical Engineering Technology -- Electronics program offers our diverse community a high quality learning environment and many training opportunities. After successfully completing the requirements of this program, the graduate will be qualified to: 1. function as a technically qualified electrical/electronics technician, fully capable of working with electrical, electronic, instrumentation, communication, control, and digital computer systems. Such activities may include the collection and analysis of data, the troubleshooting and repair of defective equipment and circuitry, the inspection of the manufacturing process and end-product, the translation of engineering designs into projects and test procedures, and the preparation of technical reports for an engineering or sales team. 2. successfully transfer to a four or five year baccalaureate program in electrical, computer, or telecommunications engineering technology. This allows the graduate to continue to participate in life-long learning if she/he desires. 3. demonstrate critcal thinking skills by applying the basic principles of electrical/electronics technology to solve technical problems with minimal assistance or supervision. This is done by providing the student with extensive hands-on laboratory experience. 4. effectively demonstrate oral and written communication skills in one-on-one or group environments along with the ability to successfully function as a member or a leader of a team project. 5. demonstrate good work habits, an understanding of professional and ethical conduct concerns, and an awareness of global issues in technology.