Sr. Dir.-Mgt. Dvlpt. & Training
PepsiCo: Pizza Hut & Taco Bell
Division Dir-HR, Taco Bell Atlanta, Georgia Reported to the VP-GM of the Southern Division with full generalist Human Resources responsibility for 650 company and 400 franchise stores (20,000 employees). Managed a $2.3 Million budget and established a new division office. Built a new HR group of 29 people. Originated the Value Menu approach to sales and marketing. Reduced turnover by 39% for Managers and 23% for Assistants. Reduced EEO charges by 57%. Increased tax credit dollars by 34%. Recruited for Chief HR Officer role as Taco Bell closed the Atlanta office.
Sr. Dir-Mgt Dvlpt & Training, Taco Bell Irvine, CA Reported to the SVP-HR. After two years as Director was promoted to the PepsiCo executive level. Created and grew the function from 16 to 34 people and from a budget of $900K to $2.4M. Managed the promotability assessment and internal search process. Served as a senior management OD consultant. Set up & managed a 5 Training Center “University” system that trained 4,000 managers annually. Championed and delivered the first store level video training. Led the group designing all crew, manager and upper level training programs. Designed HR systems: Selection, appraisals, HRP, exit interviews, attitude & culture surveys. Designed all line operations store programs (manuals, rollouts, job aids, incentives). Planned and executed two major company reorganizations during the time described by Hammer and Champy in Re-Engineering the Corporation. Promoted to generalist HR role.
Mgr-Mgt Dvlpt, Pizza Hut Wichita, KS Reported to the Senior Director who reported to the SVP-HR. Completed three annual company Human Resource Planning presentations for PepsiCo Chairman. Responsible for large-scale assessments of managerial performance and potential. Created and executed the first attitude survey feedback program for store employees. Developed and delivered the first full range management training program for the HQ. Promoted within PepsiCo.