GURMINDER SINGH DHIR VENU NAD, BUNGALOW NO. 1 ,BHOIR COLONY,CHINCHWAD PUNE 411033, MAHARASHTRA Tel: 020-27454831 (Res.) Mobile: 9890351105 (India) Mobile: +234-803-7769446 (Nigeria) Email: firstname.lastname@example.org , Passport No: E7699640 Job Objective: Senior Level assignments in the area of Business Development/Quality Assurance handling operations as Profit Centre Head. Educational Qualifications: B.Tech. (Metallurgy) from Indian Institute of Technology/ Kharagpur in 1986. MBA from IGNOU. Qualified Lead Auditor for ISO 9001: 2000 Quality Management systems. Experience in SEI- Capability Maturity Model Integration. SAP certified consultant, ERP implementation experience in Steel Industry. Date of Birth: 8th June 1964. Summary of Skills and Experiences: Over 21 years of experience in Operations, Commercial, Business Development, Quality Assurance and Marketing at Steel Authority of India Limited (Iron & Steel sector) and Global Steel Holdings limited (ISPAT GROUP)-Nigeria Expertise in managing operations in large business environment, formulating and implementing business strategies, identifying new markets and key people, developing products, taking functional initiatives, managing product costing. Extensive knowledge in Branch Network Management, Sales and Customer Relationship Management functions. Proven track record of achieving records in sales during the various assignments at SAIL. Successfully introduced process improvements for improving the efficiency in services and maximizing value creation. Implemented successfully ISO 9001:2000 based QMS systems in Organization. Expertise in MS Word, MS PowerPoint, MS Excel, Windows Xp, Internet. Currently designated In charge CMO (Marketing)-Customer Relations Management, Technical Services & New Marketing (Initiatives) GSHL (Ispat Group) Organizational Experience: Since Aug 86 with Steel Authority of India Ltd. (SAIL): and Since Aug 2005 with GSHL (Ispat Group)-Nigeria Joined as Management Trainee Bokaro steel plant & Central Marketing Organization (Headquarter)/Kolkata in Aug 86. Key Responsibility areas: As In charge CMO (Marketing)-Customer Relations Management, Technical Services & New Marketing (Initiatives) GSHL (Ispat Group) Nigeria from Sept 2007 till Date To be responsible for all Central Marketing Operations. Customer Relations Management or whole Nigeria operations. To solve technical problem of customers in usage of steel for Ajaokuta steel and Delta steel Nigeria. Taking up with producing units for Corrective and Preventive action to eliminate product Quality defects. Development of New Products / Specifications Resulting in Value addition as per requirement of Customers / Market CRM/TPM activities for Marketing operations. As REGIONAL MANAGER (Marketing)-Northern & Central Nigeria GSHL (Ispat Group) Nigeria from Dec 2005 till Aug 2007. Responsible for achieving sales and collection targets for the Zone & Segment. Keeping track of competitor activities & Imports. Development of long term ties up with Construction Companies / Wire drawing units. Identification or retailers and strengthening of retail distribution channel. Giving periodic feedback about local market trends. Identify new projects in the Zone and Segment. Liasioning for all Export Related activity with Nepc / Ecowas Sectt. / Ministry of Cooperation and Integration in Abuja. To solve technical problem of customers in usage of steel for ASCL/DSC. Taking up with producing units for Corrective and Preventive action to eliminate product Quality defects. Development of New Products / Specifications Resulting in Value addition as per requirement of Customers / Market. Liasioning with various Central Govt. Departments like Ministry of Works, Ministry of Housing and Urban Development to promote our Products. Carrying out Market Survey for ASCL Products after commissioning of Blast Furnace. As AGM (Marketing)-Customer Relations & Technical Services GSHL (Ispat Group) Nigeria from Aug 2005 till Nov 2005 To solve technical problem of customers in usage of steel for Ajaokuta steel and Delta steel Nigeria. Taking up with producing units for Corrective and Preventive action to eliminate product Quality defects. Development of New Products / Specifications Resulting in Value addition as per requirement of Customers / Market. As AGM (Marketing)-Application Engineer Quality Cell, New Delhi from Sep 2002 till July 2005 To solve technical problem of customers in usage of steel. Looking after Product Quality Complaint for Northern Region. Taking up with producing units for Corrective and Preventive action to eliminate product Quality defects. Coordinating for sales of Special quality steel for Flat product / Long product in NR, tonnage 2 lakh tones. Implementation of ISO 9001:2000 QMS in NR office. As Chief (Marketing)-Quality Assurance/, Quality Assurance Cell, New Delhi from Sep 2001 to Aug 2002 Ensured quality compliance as per ISO 9000:2000 standard. Certified Lead Auditor from CII. Coordinated for implementation of ISO 9001:2000 systems & procedures in the 4 Regional, 4 SRM, 8 Branch offices & 3 HQ locations. As Chief (Marketing) Branch Sales Officer Mandi Govindgarh from May 2001 to Aug 2001 Handled the Largest Stockyard cum Branch office of Northern India for Semis with a yearly market of 2 Lakh tones. As Chief (Marketing)/ Tactical Marketing Initiatives (TMI), Bhilai from May 2000 to Apr 2001 Conducting in depth analysis of marketing systems and procedures, identify areas of improvement and suggest modifications. Was team member of a TMI working group to study of marketing/ production practices in coordination with management consultants Mckinsey s. Designed & Developed new marketing systems / order booking system for increasing revenue streams. As Additional Chief (Marketing)/ Chief (Marketing) Branch Sales Office, Bhilai from Jul 95 to Apr 2000 Gave impetus to Direct Marketing efforts of the Bhilai Steel Plant. Direct sales and order execution from order booking to payment realization stages. Formulated business strategies & plans to enhance generation of revenue in a competitive market scenario. The product range handled was semis & handled sales Volumes in excess of Rs. 250 crores per annum. As Dy. Chief (Marketing) Ghaziabad Stockyard from Jul 92 to Jun 95 Handled the sales operations of Iron & Steel of the Stockyard to the tune of 4 lakh tonnes per annum. Monitored daily stock movement and ensured smooth deliveries of the steel products. Improved operational processes & and installed modern equipment systems for bulk handling at the stockyard. As Senior Executive Marketing Branch Sales Office, Ghaziabad from Jul 91 to Jun 92 Increasing level of business from existing accounts and prospecting for new accounts. The product range handled was semis & non-flat products. Handled sales Volumes in excess of Rs. 100 crores per annum. As Senior Executive Marketing Sales Resident Manager (SRM) Office, Durgapur from Jul 89 to Jun 91 Coordinating logistics between the Durgapur Steel plant & 40 marketing outlets for ready availability of stock at the retail outlets. Introduced integrated computerized systems for tracking movement of stocks from the Steel Plant to various stockyard locations and linked each marketing outlet with the SRM office. As Executive Marketing Branch Sales Office, Durgapur from Jul 87 to Jun 89 Driving the sales effort for a higher market share in the assigned territories. Achievements: As REGIONAL MANAGER (Marketing)-Northern & Central Nigeria GSHL (Ispat Group) Successfully promotion of our products with Construction companies done. Our Reinforcement bars have become acceptable in Market. It has resulted in Stock to sale ratio dropping from 3.0 as on Nov 05 to 0.5 as on Nov 06 at an NSR which is 25 % Higher. As AGM (Marketing)-Application Engineer Quality Cell, New Delhi Successfully initiated Corrective and preventive actions with producing units for major Product quality complaints from Key accounts of SAIL. As Chief (Marketing)-Quality Assurance/, Quality Assurance Cell, New Delhi ISO 9001:2000 certificates achieved for 19 identified locations from M/S TUV India private Ltd. Without help of any outside consultant. As Chief (Marketing)/ Tactical Marketing Initiatives, Bhilai Successfully identified new modules (SBU) as avenues of increased revenue generation without making capital expenditure as a result of restructuring the marketing set up & systems. Identified additional realization worth Rs. 100 crores. As Additional Chief (Marketing)/ Chief (Marketing) Branch Sales Office, Bhilai Successfully initiated efforts to enhance levels of monthly sales from 20000 Mt. to 50000 Mt. As Dy. Chief (Marketing) Ghaziabad Stockyard Introduced state of the art modern handling Equipment like Travel lift with magnetic facility for easy loading & unloading to achieve faster turnaround & quicker deliveries. As Sr. Executive (Marketing) BSO Ghaziabad Handled sales volumes in excess of Rs.100 crores per annum. As Sr. Executive (Marketing) SRM Durgapur Successfully co-coordinated logistics for stock movement of 10-lakh tonnes per annum. Successfully introduced online computerized systems integrating the marketing outlets with the SRM Office. Training & Courses Attended: Certified QMS Auditor from IRCA, UK. Course on Benefit selling, Marketing & telephone techniques conducted by TACK training International & British Steel Consultants in London (1994). In house training programs on Business finance, Negotiation Skills, Marketing Skills, Communication skills, Branch Management, Teamwork & Leadership, Human Resource Management, Product Quality Appreciation, QMS Documentation & Implementation at Management Training Institute, Ranchi. Technical awareness programme on Processing, Marketing and Applications of special grade Flat Products and Quality and Yield of Long products. . Design of Steel Structures based on Draft IS 800.