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Summary

Application Developer, Database Administrator, and Entry Level Project Manager in a wide variety of business applications. Particularly interested in client/server and relational database design using MS-Access, MS-Excel and MS-SQL Server. Always interested in migration projects, as well as close interaction with the DB manufacturers.

Work experience

Jan 2007Dec 2008

Business Analyst/Database Administrator

Comcast
  • Created and maintained database/reporting tools for Telephony in New Jersey to meet management and rep productivity tracking and coaching requirements through the use of Access, Excel, Hyperion BRIO, Crystal reports, and SQL.
  • Provided additional support for multiple groups within the New Jersey Region, to include Dispatch, the Executive Support Line, and New Castle Advanced Technical Service.
  • Responsible for creating adhoc reporting for all post installation telephony in New Jersey region for upper management and tech ops.
  • Analyze regular area and region-wide reports created from data in the financial and operational databases which are used to provide findings in written reports to other departments and all appropriate stakeholders.
  • Prepare periodic management reports that track key performance metrics including trend and ration analysis.
Jan 2006Jan 2007

Advanced Technical Services Coordinator

Comcast
  •  Resolve trouble tickets created from customers calling in due to service issues with there Digital Voice(Telephony) product.
  •  Worked with various internal and external groups to resolve provisioning and call quality issues for telephony customers.
  •  Worked with local installation technicians to help during Telephony installations at customers homes.
  •  Part of original group of four and instrumental in development of current training and team evolvement into productive entity of New Jersey region.
Jan 2005Jan 2006

Customer Account Executive II

Comcast
  • Educate customers to resolve future service problems through inbound calls and creating trouble tickets.
  • Worked with TCP/IP settings on all Windows and MAC operating systems while resolving connection issues for customers.
  •  Troubleshoot and resolve technical problems over the phone in order to reduce the number of service calls.
Mar 2004Oct 2004

Assistant Store Manager - Sales

Toys R Us
  • Formulate sales goals and ensure achievement through extensive technical and sales training of store associates to help impact customer service.
  • Consistently driving all selling programs and selling training.
  • Maximize sales by assisting in the coaching and development of sales oriented associates.
Jan 2000Mar 2004

Assistant Store Manager -Sales & Logistics

OfficeMax
  • Responsible for overall leadership of all selling associates throughout Electronics, Supplies, and Furniture Departments.
  • Instrumental in record sales for Holidays 2004 and highest warranty sales store in district.
  •  Conducted daily Huddle meetings with all available associates to continually improve overall understanding of specific Corporate and store goals.
  •  Manage all incoming merchandise through internal and external vendors.
  •  Ensure all merchandise is received correctly into inventory system.
  •  Analyze P&L Statements to develop strategies to consistently deliver results that meet or exceed plans.
  •  Successfully controlled shrink below store goals all 4 years with company.

Education

19891993

US Navy
US Navy - Various Technical Training Schools
19841988

High School Diploma

Newman Smith High School

Skills

SQL
Just learning to change over all relational DB's to SQL
MS Access
Interactive Database designer VB & VBA coding
MS Excel
VB Coding and Macro creation expert