Greg Batchelor


Application Developer, Database Administrator, and Entry Level Project Manager in a wide variety of business applications. Particularly interested in client/server and relational database design using MS-Access, MS-Excel and MS-SQL Server. Always interested in migration projects, as well as close interaction with the DB manufacturers.

Work History

Work History
Jan 2007 - Dec 2008

Business Analyst/Database Administrator

  • Created and maintained database/reporting tools for Telephony in New Jersey to meet management and rep productivity tracking and coaching requirements through the use of Access, Excel, Hyperion BRIO, Crystal reports, and SQL.
  • Provided additional support for multiple groups within the New Jersey Region, to include Dispatch, the Executive Support Line, and New Castle Advanced Technical Service.
  • Responsible for creating adhoc reporting for all post installation telephony in New Jersey region for upper management and tech ops.
  • Analyze regular area and region-wide reports created from data in the financial and operational databases which are used to provide findings in written reports to other departments and all appropriate stakeholders.
  • Prepare periodic management reports that track key performance metrics including trend and ration analysis.
Jan 2006 - Jan 2007

Advanced Technical Services Coordinator

  •  Resolve trouble tickets created from customers calling in due to service issues with there Digital Voice(Telephony) product.
  •  Worked with various internal and external groups to resolve provisioning and call quality issues for telephony customers.
  •  Worked with local installation technicians to help during Telephony installations at customers homes.
  •  Part of original group of four and instrumental in development of current training and team evolvement into productive entity of New Jersey region.
Jan 2005 - Jan 2006

Customer Account Executive II

  • Educate customers to resolve future service problems through inbound calls and creating trouble tickets.
  • Worked with TCP/IP settings on all Windows and MAC operating systems while resolving connection issues for customers.
  •  Troubleshoot and resolve technical problems over the phone in order to reduce the number of service calls.
Mar 2004 - Oct 2004

Assistant Store Manager - Sales

Toys R Us
  • Formulate sales goals and ensure achievement through extensive technical and sales training of store associates to help impact customer service.
  • Consistently driving all selling programs and selling training.
  • Maximize sales by assisting in the coaching and development of sales oriented associates.
Jan 2000 - Mar 2004

Assistant Store Manager -Sales & Logistics

  • Responsible for overall leadership of all selling associates throughout Electronics, Supplies, and Furniture Departments.
  • Instrumental in record sales for Holidays 2004 and highest warranty sales store in district.
  •  Conducted daily Huddle meetings with all available associates to continually improve overall understanding of specific Corporate and store goals.
  •  Manage all incoming merchandise through internal and external vendors.
  •  Ensure all merchandise is received correctly into inventory system.
  •  Analyze P&L Statements to develop strategies to consistently deliver results that meet or exceed plans.
  •  Successfully controlled shrink below store goals all 4 years with company.


1989 - 1993

US Navy
US Navy - Various Technical Training Schools
1984 - 1988

High School Diploma

Newman Smith High School




Just learning to change over all relational DB's to SQL

MS Access

Interactive Database designer VB & VBA coding

MS Excel

VB Coding and Macro creation expert