Stacey Menard

Stacey Menard

Summary of Banking Experience

  • 10 yrs. Credit Union exp. in Teller, Transaction Processing, & Customer Service
  • Visa/MC experience, Lien/Loan processing
  • Proven Accuracy and Attn to Financial Detail
  • 12 yrs. Customer Service experience
  • Consistent increasing responsibility in the credit union industry

ABOUT ME

The skills you need are common enough

But the person you need is rare.

Get both, right now.

I'm a highly professional personal banking liaison with over a decade of experience!

I connect with customers on a personal level, because I like people, and because I strongly believe that finances bring them in the first time, but

Quality Service and Friendly Faces Bring them Back

Work History

Work History
Jun 2008 - Feb 2010

Member Services Representative

Buffalo Fire Department Federal Credit Union
  • Head Teller: Supervised and trained new tellers, accountable for frontline compliance and drawer shortages
  • Transactions: Processed Visa payments, distributed payroll to members, cash withdrawal
  • Record keeping: kept logs of transactions, travelers checks balancing, currency transaction reporting
  • Customer service: up to 75 customers daily; accurate & fas transactions while forming pleasant and lasting connections with frequent members
  • Web and print media: updated website and wrote newsletters using Microsoft Publisher and other software
Feb 2000 - Jan 2007

Teller

Boulevard Federal Credit Union
  • Trained 10+ new tellers
  • Cross trained: Teller, Notary Public, Customer Service, electronic Archiving of documents, Office Clerk
  • Transactions: Loan Processing and Disbursement, MasterCard payments, Payroll posting, Lien filing with DMV
  • University of Lending: March 2003
Mar 1999 - May 1999

Office assistant

SUNY Brockport
  • Billing database: pulled names and phone records from computerized database to compile bills for customers
  • Deadlines: worked with strict deadlines to ensure accurate and timely billing

Education

Education

Junior Year Completed

SUNY Brockport