PROFESSIONAL SUMMARY

  • 10+ years of experience in IT industry and 5+ years in handling PMO (Program Management) and operations.
  • Responsible for PMO and operations for Service Lines such as Architecture, Program Management, Digital Experience, BA & Academy with a revenue accrual of 200+ Million USD.
  • Result oriented PMO professional, with experience in process improvement, personnel management, change management, collaboration and reporting.
  • Focus on specific improvements of processes & methods for standardization and optimization.
  • Analytical, process-oriented by nature, and known for being a calming influence during stressful times and for being trustworthy, supportive.

PROFESSIONAL EXPERIENCE

Work History
Jul 2015 - Present

Manager - PMO

HCL Technologies

Architecture, Program Management, DXG, BA, Diversified Skills & Academy

Team Size: 2300+

  • Budget Management – Tracking actual costs on various parameters like travel, software licensing, hardware procurement and other overheads to ensure it is within the budget.
  • Monitoring Utilization of resources and ensuring productive bench through daily tracking and reporting to respective service line leaders.
  • Support – be part of governance calls with L2/L3 heads and other senior leadership, track until logical closure of action items noted.
  • Status Reporting and Compliance Reporting – extract reports from various applications / systems of HCL; analyze the data and publish the results using pivots and charts.
  • Collate inputs on various parameters like contributions in deals/pre-sales, reusable artifacts, tools created, etc. for quarterly presentations, newsletters and ad-hoc reports.
  • Asset Management – keep track of team assets like servers, laptops to ensure optimum utilization of available resources through collaboration with various teams.
  • Ensure process compliance across service lines with rigorous follow-up with individuals, managers and stream leaders through mails and calls.
  • Department Collaborations – Central PMO, Delivery Units/ Sales, Finance Team, HR, TSC, Academy, TAG (Talent Acquisition Group) and others.
  • Help Academy in creating automated reports to track progress on training plan and completion.
Jul 2014 - Jul 2015

Deputy Manager - PMO

HCL Technologies

Architecture, DXG, BA and Program Management Service Lines

Team Size: 1400+

  • Resource Management - Demand Validation, Supply Planning and Fulfillment of Demands based on availability of resources or recommend for external hiring.
  • Deploy Architects, Project Managers to available opportunities based on their skills / expertise.
  • Schedule and attend periodic calls; publish MOM to stakeholders and track action points.
  • Prepare periodic / ad-hoc presentations and reports for Senior Management review.
  • Create trackers in SharePoint portal, surveys to record and summarize Time Accounting and Utilization Tracking of resources, Deals Contributions, etc.
  • Seat Optimization – track and release vacant seats PAN India to ensure no leakage in budget.
  • CDM Mapping – mapping of Capability Development Mangers to resources based on their skills, experience and expertise.
Jul 2012 - Jul 2014

Associate Manager - PMO

HCL Technologies

ADCOE  and PMCOE

Team Size: 320+

  • Help in preparing Project / Technology Roadmaps
  • Create and maintain Organization Charts
  • Create Excel/ PowerPoint templates for standard and ad-hoc reports as and if needed
  • Involved in team’s Annual Budgeting (human resource, travel / visa expense, CAPEX/OPEX)
  • Resource Management – resource demand and supply management; Propose / deploy Architects to available opportunities based on their skills / expertise and requirement
  • Budget Management – tracking Budgeted v/s Actual cost and suggest / implement ways to streamline team budget
  • Reviewed Case studies, RFPs, Whitepapers and other documents and presentations before publishing them in websites / portals or to the stakeholders / customers
  • Updating, maintaining and publishing Weekly/Monthly/Half-yearly and Annual Reports (Revenue Reports and Utilization Reports)
  • Gathered inputs and created quarterly Newsletters and published them to stakeholders
  • Track utilization of resources and monitored their assignment statuses
  • Coordinated with team members and helped them during critical delivery
  • Maintained and contributed to team’s intranet website; created training videos, voice sessions, blogs and conducted polls regularly to keep the members active
Apr 2010 - Jul 2012

Senior Technical Writer

HCL Technologies

Architecture and Technology Solutions Group (ATS)

Team Size: 140+

  • Created and maintained Document Repository; tagged files based on various categories
  • Created CV templates for Architectural roles like - Enterprise Architect, Solution Architect, Technical Architect and Security Consultants; Re-formatted existing CVs to match the standardized template
  • Involved in three phases of an internal portal - requirement gathering, dataflow & functional testing; Prepared – prototypes, specification documents (SRS/CR), flowcharts, CSS Style sheets; Composed tutorial video (recorded onscreen video, prepared script, added voice narration)
  • Worked with Collaboration Tool team – Suggested names for the tool; Created logo, designed login page, assisted on animated presentation preparation; Created video tour for the tool
  • Reviewed/formatted - Case studies, RFPs, Whitepapers and other documents before publishing them in websites / portals
  • Transcription of mp3 presentation files
Apr 2008 - Mar 2010

Technical Writer

Quantum BSO Pvt. Ltd.
  • Compiled and tested Online Help Files/Manuals
  • Introduced versioning of Help files for multi-products and multi-clients
  • Designed prototype screenshots and product logos using Adobe Photoshop & Illustrator
  • Worked on SalesForce.com
  • Created Visio flowcharts; Prepared Product Flyers for marketing using Microsoft Publisher
  • Updated and maintained company’s website
  • Induction / Training for new hires about TW requirements. Part of Customer Support Team
  • Documented on Quantum’s ERP products: Q-NVO, Q-MPV, Q-MIA, Q-ILS, Q-GSM, Q-GSI, Q-FOR, Q-FLX, Q-FIN, Q-CMS, Q-BBS
  • Documented on Quantum’s BI tool: Q-VUE
Nov 2006 - Apr 2008

Junior Technical Writer

Quantum BSO Pvt. Ltd.
  • Created and updated User Manuals, Training Manuals, and Process Descriptions in line with development of the products
  • Documented on Quantum’s ERP products: Q-NVO, Q-MIA, Q-FOR
  • Circulated weekly documentation status report to stakeholders
Jan 2006 - Nov 2006

Process Executive

InterTitle, Inventor Building - ITPB
  • Searcher – analyzed the property for liens / encumbrances before issuing insurance
  • ITI Review - reviewed the documentation for defects.
  • Worked on: FAST (First American Software Technology)

CERTIFICATIONS

Certifications
Feb 2006

Web Designing

Balaji Institute of Information Technology, Bangalore
Sep 2002

Basic Hardware & Networking

Balaji Institute of Information Technology, Bangalore

Auto CAD 2000 Designing

Soft-Pro, Bangalore

Skills

Skills

Microsoft Office Suite

Word, Excel, Power Point

Help & Manual 6.0

Documentation tool and content management system for both single and multi-author editing.

Microsoft Visio

Microsoft Publisher

Adobe Photoshop CS5

Microsoft SharePoint

Microsoft Visual SourceSafe

Adobe Illustrator

Camtasia Studio

Corel Draw

Microsoft Projects

Adobe Flash CS5

Microsoft FrontPage

Auto CAD 2000


Education

Education

Diploma in Ceramic Technology

Sri Jayachamarajendra (Govt.) Polytechnic

Portfolio