Arianna Bayliss

Arianna Bayliss

Work History

Work History
Jan 2006 - Present

General Office Support/Administrative Support/Reception

Various Staffing Agencies
Updated databases using Excel, Outlook and specialized databases using Pivotal proprietary software. Scanned and filed documents. Handled inbound phone calls for customer service and assisted as needed.
May 2008 - Aug 2008

Data Entry/General Office Work

Citizens Bank through Manpower Staffing
Maintained monthly statements database using Excel. Reconciled branch locations with FINRA listings for each month using the internet and an Excel database. Filed statements.
Mar 2005 - Jan 2006

Customer Service Team Lead

2004 - 2006
Oversaw between 5-12 CSRS. Handled inbound customer calls; including order status, return status, and refund status. Issued work orders for overdue refunds, extended return dates, and issued outstanding credits. Resolved escalated customer calls, researched escalated issues and provided prompt follow-up with research. Ensured company policies were followed and goals were met.
Sep 2004 - Mar 2005

Customer Service Representative

West Telecommunications
Handled inbound customer calls; including order status, return status, and refund status. Issued work orders for overdue refunds, extended return dates, and issued outstanding credits.
Jan 1998 - Jul 2004

Receptionist/Administrative Support

IATSE Local #11 (through Kelly Services)
Maintained Microsoft Excel databases. Answered a multi-line phone, input pay data, processed job pay reports and filed various documents. Posted weekly job listing, provided members with the upcoming weeks work schedules and resolved payroll issues. Mastered aspects of Quicken and balanced the monthly checkbook.

Education

Education
2009 - 2010

Associate's Degree

College Courses - University of Phoenix Online

Skills

Skills

Cash Handling

Phone Support

Reception

Photo Editing with different software applications

Creating PDF Files with different software applications

Ten Key By Touch

Quicken

Microsoft Outlook

Microsoft PowerPoint

Pivotal Database Software

Pivot Tables

Microsoft Excel

Microsoft Word

Computer Use: PC and Mac

Typing

Summary

OBJECTIVE To obtain a position in order to maximize my talents in office support, research and customer service by utilizing my Microsoft Word, Excel and PowerPoint skills in a professional environment.

Interest

I have a wide variety of interest, both work and personal life related.

When it comes to work interests, I am interested in working with people that have a can do attitude. I would like to work in a friendly, laid back atmosphere. I would like to do a job that would let me travel much more than I have already. I am interested in performing a job that gives me the chance to learn new skills and support creative people. I am interested in going as far with a company as possible and then going beyond.

When it comes to my personal life interests, I still enjoy learning new skills and discovering new things. I enjoy being in school and working towards my degree. I am looking forward to going as far as I can and hopefully will be getting my Master's Degree within the next 5 years.