Launched program for Web 2.0 software integration, managing the software lifecycle (Agile process) from customer needs identification through testing, data warehousing, release and support. Worked with offshore developers in India, communicating daily to ensure progress. Provided leadership, direction, and guidance to a cross-functional, cross-border team.
•Improved the overall efficiency of the program, delivering the first release 3 months ahead of the cycle deadline.
•Promoted the benefits of new software tools through training, product demonstration and customer engagement, increasing software usage 30% in its first release.