Jerron Gates

Jerron Gates

Summary

I am a diligent, detail oriented professional with solid experienced background in consumer relations and sales. I excel at multitasking in fast and slow-paced environments, completing projects within time and compliance constraints. I am dynamic in overcoming difficult tasks when working solo and in team-oriented projects.

Work History

Work History
Jan 2009 - Present

XO Communications
  • Subject matter expert on systems, process, and product questions for our overseas order entry team
  • Provide consistent and timely follow up on all issues
  • Process all orders with a high level of accuracy and in a timely fashion in accordance with departmental guidelines
  • Creates job aids, trainings, and other job related resources
  • Managing a portion of our overseas order entry team
Sep 2005 - Aug 2008

Lead Retail Consultant, Target Square, Wyomissing, PA

Sprint Nextel Communications
  • Created and maintained a high performance work environment characterized by positive leadership and a strong team orientation

  • Worked with consumers and businesses to find the right product solutions to fit their productivity needs

  • Coordinated business plans, outside events, and company presentations to maintain and enhance volume and traffic in the store

  • Conducted follow up review with customers and businesses to insure a high customer satisfaction level and quickly resolved problems as they arose

Jul 2004 - Sep 2005

Business Owner/Sales Consultant. Hamburg, PA

One Touch To Wireless

  • Oversaw everything from sales, to operations, to inventory management, and loss prevention
  • Worked with consumers and businesses to find the right product solutions to fit their productivity needs
  • Implemented an advertising and marketing campaign to drive traffic to the location
Apr 2003 - Dec 2003

Wireless Department, Wyomissing, PA

Best Buy
  • Found the right product solution for each individual customer
  • Provided customer service and support in person and over the phone
Nov 2001 - Jun 2002

Computer Department, Wyomissing, PA

Best Buy
  • Found the right product solution for each individual customer
  • Provided customer service and support in person and over the phone

Education

Education
Jan 2009 - Present

Bachelors

Alvernia University