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Work experience


IT - SCADA Support

Manpower/El Paso Corporation

Provide technical support of in-house SCADA system (setup, modify, configure, test, network connection support, conversions, and troubleshoot Modbus RTUs). Assist in installation and troubleshoot of in-house software such as MS .Net Framework 1.0, 1.1, 2.0, and 3.0. Participate in on-call rotation, build XML displays, maintain accounts and passwords, database maintenance and archiving, and participate in various projects.

-Collaborate with developers, programmers, technicians, and engineers for device upgrades or to resolve issues.

-Perform system maintenance functions such as, user security creation, failovers, server defragging, and code deployment.


Assistant Preauthorization Coordinator

Medical Business Management Service

Performed executive assistant duties for owner, answered a high volume of incoming calls and in-person inquiries from clients, doctors, and nurses. Treated each person with respect and provided information and referrals retrieved and analyzed data, and performed administrative work.Receptionist and data entry duties: Word processing, sorting mail, operating copy machines, maintained and organized files, and faxing.

-Provided assistance in medical coding and database research.

-Coordinated all utilization functions related to preauthorization.



Kelly Services

Performed various temping assignments for companies in need of skills in word-processing, Excel, PowerPoint, and databases.

-Prepared invoices, reports, memos, letters, financial statements and other documents.


Technical Support Specialist/Customer Service Representative

NCO Group

Provide customer service excellence, quality assurance, and technical support on telephony systems. Answered inquiries by accessing computerized alphabetical and geographical directories to resolve problems and provided detailed information on new products and sales. Prepared ad hocs with no supervision, and performed tests on system interfaces and databases. Utilized multiple call center support applications to efficiently assist customers and agents to resolve and track escalated support calls.

-Training/developing and coaching of new customer service representatives

-Helped customers with special billing requests and awarded customers credit or gave a refund for any errors.




University of Houston-Downtown


Microsoft Office
Core strengths include: -Excellent oral/written communication skills      -Server environment supporting            -Finance  -SCADA Systems                                              -Database skills (SQL Server Queries)    -Excellent interpersonal skills  -Over 15 years of communication experience   -Problem solving                                     -Achieved project goals efficiently -Bilingual: fluent in Spanish/English                  -High computer/communication skills (courses completed) Software Operating Systems: Quick books, Windows 93- Vista and XP (workstation & server), MS-DOS, Linux and UNIX. Extensive knowledge in MS SQL Server Queries, Visual source safe, XML, Outlook, Excel, Word, PowerPoint, and Access, ACL, Remedy, Adobe Acrobat, and Geac/UX


I am a leader and team player. I have always maintained positive relationships with clients and co-workers at all organizational levels; therefore, I have references from past employment superiors, professors, and colleagues who would gladly attest to my abilities. While working for my bachelor’s degree I was a single mom, worked and attended school full time, and was able to maintain my grades. I am an independent and self-motivated professional with excellent research and writing skills. I am a quick learner with ability to translate complex ideas and processes into technical facts or persuasive non-technical presentation. I have excellent organizational skills and ability to prioritize multiple tasks. I am comfortable working under pressure situations, paying attention to details and precision. I have solid work ethics concerning meeting deadlines and reliability.


To obtain a position in finance that utilizes the skills, strategic thinking, and leadership abilities that enables me to exceed earning goals for the company.


Maintaining a healthy lifestyle, school, reading, christian life, and writing poetry.