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Problem Solver and Detail Oriented IT Manager Dedicated and focused IT Management Professional eager to contribute extensive technology and managerial expertise toward supporting an organization in optimizing performance, productivity and revenue growth. Strong supervisory skills with an ability to build highly productive and cohesive teams. I am comfortable working in management roles from Help Desk, Network, Desktop Support and Data Center. I take great pride in my work, I make sure I get the job done right the first time. I am always interested in new opportunities that match my skill set and can offer me growth in my career and personal life.

Work experience

Apr 2009Present

Volunteer and Operations Team Member

Feb 2008Feb 2009

Microsoft Data Center - Operations Mgr.

VMC Consulting
Jan 1990Dec 2006

IT Manager



Gale Heath


June 12, 2009

RE:  Letter of Recommendation for Craig Rolsin

To Whom It May Concern:

     Craig Rolsin held the position as Data Center Manager at Siemens Business Services, an outsource solution company.  Craig was responsible for the Data Center Operations that included 3 companies business critical environments – Siemens, Avery Dennison, and the California Courts Systems.  He held this critical role with hands on knowledge

of systems and applications environments.  He supported a 7x24x365 operation where on-call, escalation, and participation in solving complex technical problems are a must.

He was accountable for the overall delivery of 1500+ Wintel and Unix systems, along

with 7 AS400 iSeries systems executing various business applications.  His IT work

experience consists of years of leadership experience in managing mutiple, large to

mid-range platforms and personnel.

Craig held staff responsibility for 13 system operators, system administrators, system

analysts, and system architects.  Craig provides a team environment.  His leadership at the Data Center was held in close liason with other IT departments.  Craig has a proven track record for on-time SLAs, within-budget, and per quality expectations in the Data Center.  His efforts and opinions are greatly valued.  Craig holds experience, service orientation, and the knowledge of technology required to run and monitor a reliable

Data Center, while securing operational infrastructure critical to success.

Craig demonstrates proven success in a dynamic, fast-paced, data center environment.

He is able to show evidence of critical thinking, innovation, and agility to execute on multiple tasks.  As Data Center Manager, he provided leadership with delivery of a

Data Center aimed at mitigating risks, ensuring continuity of operations, and safeguarding the company’s assets.  He balanced programs against the aspirations of the organization and was effective at helping the organization reach its goals.

Craig provided leadership with managing multiple companies business to ensure an optimized strategic partnership existed.  He developed key business performance measurements to validate service effectiveness.  He has strong customer service and communication skills.  Craig has excellent verbal and written communication.  He has accurate and logical problem solving abilities, and leads a team environment.  He has demonstrated ability to establish and maintain effective working relationships with co-workers, senior management, and customers.  He has demonstrated the ability to lead, train, and motivate individuals, to achieve inidividual department, and company goals. He has the ability to structure and present information from data to process documentation and execute summaries.  He has the ability to assess the impact that process or tools changes will have on operations service delivery, and to minimize any impact.  He is detail-oriented.  He is driven to details and gather the facts.  He has the ability to manage SLAs, to develop metrics and measure against them.

Craig has many years experience in customer service, operations, multi-tiered service delivery in large corporate settings.  He has driven success oriented, and flexible team player, who can juggle and changing priorities in a collaborative fast-paced envirornment.  He has excellent organization project and time management skills.  He promotes team work and has commitment to quality service and excellent throughout the organization.  He has knowledge and understanding of the principles of modern networking, computing, telecommunications and data center management.  Craig stays in touch of new developments in network hardware and software  and data center trends.

I highly recommend Craig Rolsin for a future with your IT organization.  He will provide leadership for the IT organzation in association with business, to deliver improved business processes and increased utilization of already deployed applications functionality within his team.  He excels in a fast-paced, dynamic environment where he can made a difference in the company.  I recommend him for a challenging and rewarding opportunity within your IT organization.

Respectfully yours,

Gale Heath

Systems Administrator

Data Center Operations

Siemens IT Business and Services

39600 Eureka Drive

Newark, CA  94560



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