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Work experience

Apr 2015Present


Freddy Smalls Bar and Bites Los Angeles, CA
  • Trained extensively in food and wine pairings; can effectively help guests pair any food withtop beer or wine selections
  • Ensures each table and guest is given optimal customer service by checking in frequentlyassuring guests are having the best possible experience
  • Demonstrates up selling techniques by selling bottles of wine; sold 3 bottles in first month
  •  Seasoned knowledge of MICROS system
  •  Consistently communicates with management with any VIPs or potential customer issues
  • Effectively communicates and notates specific guest requests/ modifications concerning dietary needs
  •  Creates genuine connections with customers and consistently receives 18-20% gratuities
  •  Obtains strong multitasking abilities and performs well under pressure, while maintaining a friendly and professional demeanor
May 2011Apr 2015

Operational Manager

Anthropologie Inc
  •  Trained and developed staff to elevate customer service expectations
  •  Responsible for counting and auditing all store cash
  • Ensured store was meeting and exceeding its goals on an hourly basis
  • Enforced and followed through with all policy and procedure on a daily basis
  • Regularly hosted new hire training seminars 
Sep 2012Apr 2014


Burton's Grill Boston, MA
  • Delivered exceptional customer service and monitored dining room regularly to ensure quest satisfaction
  • Answered any guest questions concerning the menu and made suggestions when requested in a helpful and friendly manner
  • Booked and confirmed reservations on daily basis and trained Hostesses ensuring they retained and complied with restaurant policy and standards.
  • Effectively uses "Open Table" and "Seat Me"


Sep 2007May 2011


Berklee College of Music, Boston MA

Focus in Vocal Performance and Professional Music