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Work experience

Mar 2014Present

Customer Service Representative

PBM Images, Inc

PBM Images Inc. is a Locally owned and operated Preschool, Special Events and Youth Sports Photography leader. It has successfully been serving San Diego County, Chula Vista and Bonita for over 25 years, offering excellent services and popular and reasonably priced products.

-Assists customers with ordering and payment of photo packages

-Answers customer questions

May 2017Jun 2017

Investment Consultant

XY - The Findables Company

XY is the Findables™ Company. We make Bluetooth LE devices and GPS units (premiering 2017) that allow users to track their belongings and find them when they go missing. Our devices sync with the free XY Find It app allowing users to view the exact location of their items and receive alerts when they move out of a given range. Our mission is to offer users peace of mind knowing they'll never loose anything important again. Founded in 2012 by serial entrepreneur, Arie Trouw, XY has grown consistently year after year. In 2016, XY filed a Reg A+ public offering and is currently taking investments at xyfindables.com/invest.

- Contact and discuss investment opportunity overview with prospective investors
- Stay up to date with product and company information and changes to effectively assist customers

Dec 2016Jan 2017

Customer Support Representative

Eastridge Workforce Solutions

We provide high-touch, technology enabled workforce management solutions to create a culture of administrative ease. Our workforce solutions increase efficiency, mitigate risk, and provide insight to vendor management. We deliver industry leading staffing solutions, backed by over 40 years of experience. Hire qualified talent quickly and easily with the help of our specialized teams.

XY - The Findables Company
- Answer, respond, and handle customer emails and inquires
- Handle tickets associated with order support, returns, and exchanges
- Clarify the customer’s problem, determine the cause, select and explain the best solution for the problem and follow up to ensure a satisfactory resolution
- Provide timely feedback to developers regarding service failures or customer concerns
- Consistently use and test company products to effectively assist customers and report any technical bugs to developers as soon as possible
- Stay up to date with product and company information and changes to effectively assist customers

Jul 2016Dec 2016

Marketing Agent

Welk Resorts

Welk Resorts has devoted a lifetime of hospitality to developing, and delivering, first-class accommodations and experiences. They believe that vacations should be whatever you want them to be. At Welk, you’ll always have the freedom to explore, your way.

- Make outbound and take inbound telephone calls offering qualified owners and prospects mini-vacation packages

Aug 2011May 2016

Cashier / Sales Associate

Aztec Shops Ltd

Aztec Shops provides high-quality, customer-based support services to the San Diego State University community. These services are self-sustaining, innovative and responsive to the changing needs of the university community, enhancing the quality and affordability of every student's educational experience. Aztec Shops values candor, responsibility, equity, diversity and integrity.

-Assists customers with rental and payment of course materials

-Helps to pull books/supplies from the shelves for students who pre-ordered their course materials

-Assists customers to locate course materials in the Bookstore-Answers customer questions in person and via telephone

-Orders course materials for customers that are not readily available at the time

-Assists with the athletic scholarship book loans

May 2011May 2014

Buyback Associate

Aztec Shops Ltd

Aztec Shops provides high-quality, customer-based support services to the San Diego State University community. These services are self-sustaining, innovative and responsive to the changing needs of the university community, enhancing the quality and affordability of every student's educational experience. Aztec Shops values candor, responsibility, equity, diversity and integrity.

-Assisted in the marking and tagging of textbooks sold back to the San Diego State University Bookstore.

-Assisted in stocking of textbooks sold back to the San Diego State University Bookstore. 

May 2012Feb 2013

Clerk (Office Automation)

Southwest Regional Maintenance Center Aztec Shops Ltd

Southwest Regional Maintenance Center(SWRMC) is a tenant activity that is headquartered within NavalBase San Diego in National City. SWRMC is among the largest shore intermediate-level maintenance activities and is the second-largest ship repair facility in the Southwestern United States, servicing and supporting over 100 surface ships and subs for the U.S. Navy, U.S. Pacific Fleet, and the U.S. Coast Guard. SWRMC is made up of an estimated 2, 200 military and civilian personnel who are actively employed in 70 industrial work centers and a variety of other principal supporting roles

-Performed various administrative duties including; typing, answering phones, scheduling, lifting, planning, routing of documents/reports to and from various shops/ships and other locations and the use of video display terminals

Education

20092015

Bachelor of Science

San Diego State University-California State University

Business Administration Management