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 There are several important aspects to the position of Valet Supervisor. Safety demands detailed attention to protect the guests, valets and vehicles. Safety practices and procedures are developed, taught and utilized by all of the valets. It is important to provide "spectacular hospitality" for our guests. Spectactular hospitality is defined as "exceeding all expectations of hospitality". Procedures for valets to meet all the needs of our guests are in place and utilized at all times. The valets are empowered to develop relationships with extended stay guests to help be even more efficient with hospitality needs.Another aspect to mention concerning  a valet supervisor is to constantly evaluate the actions and events occuring on the drive. When procedures can be improved, detailed plans for improvment are developed. These plans include implementing new procedures, practices as well as the training to increase safety and efficiency.

A valet supervisor who adds value to an organization by developing Vision, Goals and Strategies set to meet the needs of the organization and the customers it serves.  Thrives on the value of hard work and the potential of ideas while multi-tasking in a fast paced working environment as well as develops creative yet pragmatic solutions on time.


Persistent team builder dedicated to complete and deliver the product to the customer in a timely manner.  Flexibility combined with determination to analyze the problem, identify possible solutions, and develop the project phases with detailed structure and resources identified.  Exceptional interpersonal leadership skills to drive changes of attitudes, improvement of processes and procedures, and the development of the highly effective team.  Consistent track record of demonstrating dedication to customer service demands by paying attention to detail and using integrity and persistence with the follow up procedures.

Project Manager/Program Manager

Successfully delivered a major curriculum and assessment program for corporation wide use.  Competent knowledge of curriculum development, software integration and interpersonal skills utilized in working with contracted resources as well as local team members.  Project completed on time and within budget constraints.  Brought together the decision-makers vision with the practical solutions utilized by the team for completion.

Team Management & Turnaround

Provided leadership and successfully turned around apathetic staff which resulted in greatly improved Customer Service focus. Implemented initiatives to give employees a greater understanding of Research Based Best Practices focusing on the needs of the clients, improvement of delivery systems and functioning as a team.  Improved delivery systems were developed by creating a training program, establishing performance milestones and evaluating and communicating performance against targeted outcomes.   Committed to high performance of the team, building motivation for the effective and efficient delivery of systems to meet the needs of the clients.

Change Management

Demonstrated ability to create the need for change while maintaining operational stability.  Interpersonal communication skills used to deliver improvement models removing obstacles and encouraging the empowerment of team members to increase effectiveness. Continuous analysis of industry Best Practice models and evaluation of opportunities to improve methodology and content of deliverables. 

Crisis Management

Adapt at working in an unplanned or unusual circumstances, reacting to incidents, bringing together teams to ensure that operations are protected and customer care is well maintained.  Developed and communicated plans as well as  reactive strategies in response of unpredictable circumstances.

Operations & Customer Service

Tenacious commitment to provide the highest standards of excellence in service to both internal and external customers. Experienced in leading the day to day operations as well as extra ordinary concerns.  Effective in leading operations of multi-location teams while creating cohesive communication and collaboration. Reduced customer complaints and turned around negative attitudes through leadership, empathy, communication, collaboration and persistence of follow up.


Team Building
Problem Solving
Goal Setting
Customer Safety and Service



Graduate Studies

Master of Science

Bachelor of Science

Indiana University

Leadership Success

Linkedin Profile

Video Introduction

Printable Resume

Project Management

Work experience

Jun 2010Present

Loan Officer

Alterra Home Loans

Specializing in relationship building for individuals and families in their housing pursuits. Greg has worked with people who have looked for help with home loan modifications and short sales of their homes. This experience has shown the true need to structure home loans properly in the beginning. Las Vegas area individuals are desperate to find a valued Customer Service Loan Officer dedicated to their fiduciary needs. Greg GUARANTEES that service. Greg specializes in originating home loans and home refinancing for Las Vegas area residences. Alterra Home Loans is a local direct lender for GMAC, Bank of America and Wells Fargo. Greg guarantees to beat any published rate and closing costs. Contact Greg at 702-277-1255 or [email protected] for information that can save you money for purchasing or refinancing a home loan.

Apr 2009Oct 2009

Loss Mitigation Consultant

eMerge Financial Advisors

Providing critical linkage between families stressed by home foreclosure, bankruptcy and overwhelming debt with licensed as well as compliant loss mitigation professionals who utilize up-to-date information and time-saving processes in negotiating loan forbearance, home loan modification, short-sale, deed-in-lieu and keys for cash.

Aug 1989Jun 2008

Elementary Principal

Valparaiso Community Schools

Educational Achievement using Services/Support and Project Implementation; direct reports ranged from 25 to 31 FTEs.

·Provided leadership for the development, completion and implementation of a major curriculum and assessment project.Teachers and administrators had for the first time a system to collect current data and make instructional decisions improving students’ educational growth.Also provided training to teachers, administrators and parents for the program.Presented results with a team of teachers at Iowa State University’s School Improvement Model Conference.

·Provided leadership totrain teachers and implement Cooperative Learning Model from John Hopkins University increasing teachers’ understanding of the methodology as well as their understanding of the relationship between educational research and student achievement.

·Led staff in multiple improvement initiatives raising Memorial’s Indiana State Department of Education rating to the highest category of Four Star School Award .

·Directed staff members coordinating anti-bullying efforts.In cooperation with the Ophelia Project – educational awareness, staff development, anti-bullying strategies/organization lowered bullying incidents as indicated by data collected.

·Led building level training and implementation of electronic record keeping system for teacher organization, student grades and parent reporting system.

·Developed and implemented a vision and strategies to raise parent/customer satisfaction and city status awareness of Memorial Elementary School by leading efforts for strong parental participation, special needs children’s educational opportunities and special programs/activities for all students.

·Developed and implemented safe traffic flow fordismissal procedures protecting 620 students, 325 cars and 13 buses for a facility built for 500 students, 30 cars and 17 buses.

May 1999Aug 2000

Adjunct Faculty Member

Indiana University Northwest

Developed course objectives, outline and syllabus along with selecting textbook and materials for curriculum and instruction graduate level course.Taught the class to students who were pursuing a master’s degree or administration licensing in education.