There are several important aspects to the position of Valet Supervisor. Safety demands detailed attention to protect the guests, valets and vehicles. Safety practices and procedures are developed, taught and utilized by all of the valets. It is important to provide "spectacular hospitality" for our guests. Spectactular hospitality is defined as "exceeding all expectations of hospitality". Procedures for valets to meet all the needs of our guests are in place and utilized at all times. The valets are empowered to develop relationships with extended stay guests to help be even more efficient with hospitality needs.Another aspect to mention concerning a valet supervisor is to constantly evaluate the actions and events occuring on the drive. When procedures can be improved, detailed plans for improvment are developed. These plans include implementing new procedures, practices as well as the training to increase safety and efficiency.
A valet supervisor who adds value to an organization by developing Vision, Goals and Strategies set to meet the needs of the organization and the customers it serves. Thrives on the value of hard work and the potential of ideas while multi-tasking in a fast paced working environment as well as develops creative yet pragmatic solutions on time.
Persistent team builder dedicated to complete and deliver the product to the customer in a timely manner. Flexibility combined with determination to analyze the problem, identify possible solutions, and develop the project phases with detailed structure and resources identified. Exceptional interpersonal leadership skills to drive changes of attitudes, improvement of processes and procedures, and the development of the highly effective team. Consistent track record of demonstrating dedication to customer service demands by paying attention to detail and using integrity and persistence with the follow up procedures.
Project Manager/Program Manager
Successfully delivered a major curriculum and assessment program for corporation wide use. Competent knowledge of curriculum development, software integration and interpersonal skills utilized in working with contracted resources as well as local team members. Project completed on time and within budget constraints. Brought together the decision-makers vision with the practical solutions utilized by the team for completion.
Team Management & Turnaround
Provided leadership and successfully turned around apathetic staff which resulted in greatly improved Customer Service focus. Implemented initiatives to give employees a greater understanding of Research Based Best Practices focusing on the needs of the clients, improvement of delivery systems and functioning as a team. Improved delivery systems were developed by creating a training program, establishing performance milestones and evaluating and communicating performance against targeted outcomes. Committed to high performance of the team, building motivation for the effective and efficient delivery of systems to meet the needs of the clients.
Demonstrated ability to create the need for change while maintaining operational stability. Interpersonal communication skills used to deliver improvement models removing obstacles and encouraging the empowerment of team members to increase effectiveness. Continuous analysis of industry Best Practice models and evaluation of opportunities to improve methodology and content of deliverables.
Adapt at working in an unplanned or unusual circumstances, reacting to incidents, bringing together teams to ensure that operations are protected and customer care is well maintained. Developed and communicated plans as well as reactive strategies in response of unpredictable circumstances.
Operations & Customer Service
Tenacious commitment to provide the highest standards of excellence in service to both internal and external customers. Experienced in leading the day to day operations as well as extra ordinary concerns. Effective in leading operations of multi-location teams while creating cohesive communication and collaboration. Reduced customer complaints and turned around negative attitudes through leadership, empathy, communication, collaboration and persistence of follow up.