Sr. Director, Patient Financial Services
Architected solutions for all three phases of revenue cycle operations pre-service, time-of-service, and post-service. The result included onboarding patient accounts, RCM organizational remodeling, analytics & reporting, and redesigning patient access. Designed optimal revenue cycle processes to exceed industry standard best practices. Created a comprehensive training program focused on the patient experience and staff certification. Addressed EMR set up issues, which impeded cash velocity resulting in significant improvements in clean claim rates and AR reduction. Reduced bad debt through implementing financial counseling functions, data capture protocols, and front-end quality assurance software solutions.