Contracted with a well respected and Microsoft recommended 3rd party product development consulting firm to evaluate development practices as well as current code base. As a testimony to the quality of product, the consulting firm’s engineers were unable to create a single error in 3 weeks of testing and reported zero critical flaws in security or design.Built and implemented a corporate helpdesk support system which makes use of extensive service level agreements with each department represented in the organization. Event survey results and statistical analysis display a 150%+ increase in rate of response and a 225% increase in overall customer satisfaction.Led the charge to understand, design and produce a complete Electronic Document Management System which focuses on healthcare facilities and the completion, compliance and long term storage of their medical records. Satisfied customers include one of the largest private physician groups in the country and the 2nd largest private, not-for-profit hospital.Managed the production of a complex workflow system which operates independent of the product it services and is designed to integrate with a wide variety of software applications. This workflow system is compliant with the Workflow Management Coalition standards published at http://www.wfmc.org and has been compared to industry leading workflow systems.Managed and co-developed a database persistence framework similar to Hibernate (or NHibernate) that was tested in Microsoft’s Virtual Labs in Dallas, TX. Extended to web-services, this persistence framework was proven to scale well over 10,000 concurrent users and is the foundation for Healthport EDMS.Retooled all aspects (hardware and software) of a limited and failing data warehouse system which stored approximately 2.5 million medical records. With significant planning and design, the result is a data warehouse which has scaled to 300+ million medical records, has experienced a high rate of growth over the past several quarters and automatically produces meaningful statistics used to help predict growth trends.Designed and implemented an integrated reporting tool which collects hardware and software statistics, project milestone information and helpdesk metrics to report a comprehensive and concise view of the IT department related to budgets, operational volume and sales. Used for predictive analysis as well as reaction to needs, this tool was ultimately designed to present an “overall health” of the IT department for a balanced scorecard initiative.