A $4B Medical Device, Biotechnology, and Pharmaceutical multinational consisting of 4 Global Business Units (GBU’s) with 10,000 employees in 32 countries.
VP Global IS - Technical Services, St. Petersburg, FL2007- Present
Responsible for global technical architecture and functions including: Service Desk, Server Infrastructure, Network Services, Operations, Communications & Messaging, and Market Infrastructure.Total of 6 direct reports with 150 staff members in 32 countries, $60M expense and $10M in capital.Delivered a total of $10M in annual savings over 2.5 years.
·Led the IS transformation to global shared services leveraging best practices from independent IS teams supporting Global Business Units (GBU’s) where performance against service levels and customer satisfaction increased by 20 percent.
·Delivered multiple consolidation initiatives under the strategy of “ONE” establishing one global; SAP Data Center, Wide Area Network (WAN), Service Desk, equipment and leasing vendor, and remote access.
·Delivered multiple sourcing initiatives to elevate the IS value proposition including the outsourcing of the SAP Data Center, WAN, Email, Service Desk, Infrastructure, and operations.
·Established a Communication & Messaging group which delivered $2M in annualized saving by delivering a globally integrated IPT phone system to 40 sites, implementing a globally integrated video conferencing framework which managed on average 200 video conferences per month, and delivery Microsoft Office Communication Services (Chat, Web meetings, etc.) to all 155 sites in 32 countries.
VP and CIO Global IS, Hull, England2004 – 2007
Responsible globally for all aspects of Information Services for the Advanced Wound Management (AWM) GBU and Indirect Market Units (IMU’s).Reported to the CFO and served on the global leadership team, shaping global business strategies and initiatives to lead the organization through the next level of performance expectations. Total of 6 direct reports with 60 staff members and 70 indirect staff members in 32 countries, $16M expense direct/$25M expense indirect and $6M in capital.Delivered a total of $5M in annual savings over a 3 year period.
·Implemented IS globalization strategy which transformed the organization to a central IS team, effectively delivering nine services to the business.Key attributes included:
oCreated a service catalog management program for the business based on best practices where services were defined, cost were understood, service levels agreed, and allocations made to 4 GBU’s.
oEstablished account managers with key business stakeholders to ensure alignment, capture demand, develop strategic roadmaps, to own service breakdown resolutions, and to conduct quarterly service performance reviews.
oImplemented best practice enterprise portfolio management process including the establishment of a stage gate process, implementation of a Prince II methodology, leverage of a weighted prioritization process, and executive review board.
·Oversaw the implementation of SAP 5.0 for the AWM GBU including R3, CRM, XI, BW, migration to China Manufacturing reducing Cost of Goods Sold (COGS) by 5 percent, and the integration of 4 acquired companies.
·Developed and implemented the global e-business strategy and initiatives including the support and hosting of over 50 web-sites in 20 countries, the global web based learning program, and the implementation of Customer Relationship Management (CRM) system enabling representatives in the field to more effectively target and sell.
VP IS EMEA, Hull, England2003 – 2004
Responsible for all aspects of Information Services for the Advanced Wound Management GBU EMEA and IMU’s.Reported into the CFO.Total of 5 direct reports with 40 staff members and 70 indirect staff members in 32 countries, $12 M expense direct/$25M expense indirect and $4M capital.Delivered $2M savings over one year.
·Led the transformation of the European Supply chain including consolidation of 14 distribution points to 2, and the implementation of EDI and warehouse electronic control to reduce overall labor costs.
·Established Service processes and system to improve the service levels to the business.Services consistently exceeded 90 percent against Service Level Agreements.
·Consolidated servers, email, antivirus, firewalls, and remote access to one global location for EMEA.
VP IS North America, St. Petersburg, FL2002 – 2003
Responsible for all aspects of Information Services for AWM GBU North America.Reported into the President of US AWM.Total of 3 direct reports with 26 staff members, $5M in expense and $2.5M in capital.Delivered $500k savings over the 1 year period.
·Developed and implemented a plan to consolidate IS systems and staff across the US, Canada, Puerto Rico realizing significant savings for IS and the business.
·Oversaw the marketing launch of our silver antimicrobial dressing line Acticoat.
VP IS US, St. Petersburg, FL1998 – 2002
Responsible for all aspects of Information Services for AWM GBU US.Reported into the President of US AWM serving on the US leadership team shaping US strategies and initiatives to lead the organization through the next level of performance expectations. Total of 3 direct reports with 18 staff members, $4M in expense and $2M in capital.
·Created and implemented a supply chain strategy network enabling the US business unit to move product cheaper and faster to the customer.The strategy cut 2-3 days delivery to the customer, reduced transportation costs by over $3M and improved inventory accuracy by 30%.
·Launched a decision support program enabling the business to effectively target growth opportunities facilitating double digit growth.
·Led the development of systems for the internet based startup Bamboo.com.Bamboo focused on the management of patient outcomes for practitioners to improve patient healing times.