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Greg Small

Head of Account Management - Finance

Work experience

MAR 2018Present

Head of Account Management

Harlands Group - TSG Group

Harlands Group work with over 1,800 leisure sites in the UK providing Direct Debit (DD) collection services and credit control and process the largest number of DDs in the leisure industry by a considerable margin – over 1.7million transaction per month.

Key Responsibilities:

•Manage and lead of team of account managers and account executives to drive client engagement standards to the 800+ managed accounts
•Develop and deliver more robust business processes and procedures moving towards self-service and automation of tasks. 
•Engage with key stakeholders of business/board and client to develop product and system changes
•Provide analysis on business metrics to drive profitability to business, and client. 
•Negotiation and renegotiation process of client contracts
• Work with an in house contact centre of 100 heads to supply a UK based solution for clients needs 

SEP 2017MAR 2018

UK/EU Regional Manager

NET Profit Explosion - NPE Coaching

Working as a product owner for the regions within an agile business my role includes the following :

  • Strategic annual planning and execution of lead generation and sales efforts
  • Full management of domestic sales from point of contact to conversion
  • Development of strategic partners and alliances 
  • Coach one on one business owners and present webinars to 30+ remote clients on a weekly basis. 
  • Product development of cross medium delivery
  • Management of P&L within the regions
  • Report directly to CEO’s office on regional plans and development strategies
  • Develop and nurture new partnerships within the UK/EU fitness market to develop sales leads
  • Generate new project management plans to ensure business growth, retention and development focused around profitability.
  • Interview and pre-qualify potential candidates throughout the sales process
  • Advise new and existing businesses on growth strategies, development plans, staffing with a full picture consultancy view.
AUG 2016SEP 2017

Senior Success Coach

NET Profit Explosion

A diverse consultancy role that takes a holistic view on world wide fitness businesses. 

Advising new and existing businesses on growth strategies, development plans, staffing and cost management. Generation of new marketing concepts, client acquisition planning and process driven results. 

Key Responsibilities:

  • Improve overall client performance/profitability by 15% in their first 90 days
  • Host virtual coaching presentation to owners and staff weekly
  • Manage strategic planning meetings with owners and investors
  • Create tailor made performance plans to facilitate growth and scalability for clients to reach their financial and personal goals.

Mar 2016Aug 2016

Chairman

International Confederation of Registered Exercise Professionals - ICREPs

The International Confederation of Registers of Exercise Professionals (ICREPs) is an international partnership between registration bodies around the world that register exercise professionals. ICREPs has three main functions:

-To facilitate international portability/recognition for exercise professionals worldwide

-To provide information and support to countries and regions that wish to develop registration systems for exercise professionals

-To facilitate sharing of best practice systems between ICREPs members

Mar 2014Aug 2016

Head of Membership

Register of Exercise Professionals

Generate new business partnerships across the health and fitness footprint within the UK. 

REPs provides a system of regulation for instructors and trainers to ensure that they meet the health and fitness industry’s agreed National Occupational Standards.

Key Achievements:


- Grew a voluntary membership base from 24,500 members to 32,500 members during term of appointment.

-Grew and managed strategic partnership with top tier employers within the sector to protect the industry from non qualified instructors

-Presenter at UK's largest fitness expositions

-Managed a team of account managers and business development executives alongside a team of membership advisors to over deliver on a customer centric product.

-Developed and delivered bespoke membership products to benefit clientele

- Responsible for customer acquisition and retention. 

-Grew and managed a budget line of £3.2Million

20132014

Registers Operations Manager/ Project Facilitator

The Register of Exercise Professionals.

Develop; implement and grow the National registers for 7 active learning and leisure sectors. 

- Engage and develop relations with key stakeholders from varied activity landscape

-Provide technical management support to project management team and to the business in development of Registers platform.

-Designed and delivered team training and technical up-skilling to ensure smooth transition of project from development phases through to operation

-Ensure timely progression of project life cycle

20112013

Registration Supervisor

The Register of Exercise Professionals.

-Implement and manage digital change to improve on customer promise.

-Develop registers brand within SkillsActive and drive the consumer cycle through website development.

-Manage the staff to engage and deliver optimal customer service levels.

-Improve and implement SOP's to streamline the registration/re-registration process.

-Recruit and train new members of staff to meet and exceed customer expectations

Education

20022005

Bachelor of International Business Management

University of Queensland
20022004

Diploma in Hospitality Management

College of Tourism and Hospitality
20042006

Certificate III & IV in Fitness

Yeronga Institute of TAFE