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Summary of Qualifications

Certified pharmacy technician with 12 years pharmacy experience; and 3 years experience as a supervisor.  Seeking a management level role with focus on operations and performance/quality management.  Talent for finding, manipulating, and pulling actionable insights from data.  Skilled leader focused on driving operational efficiencies, as well as developing future talent.

Work experience

Mar 2014Present

Senior Reporting Consultant

CVS Health
  • Support Mail Pharmacy Operations partners through research, development, and maintenance of ongoing and ad-hoc financial, quality, and performance reporting
  • Serve as primary point of contact and liaison between Reporting team and Mail Pharmacy Operations partners - provide regular, open channels of communication to ensure ongoing reporting needs are met
  • Identify opportunities - through maintenance and analysis of reporting, call out opportunities presented from work balance issues causing negative financial impacts.  Research and build complementary reporting to further research root causes.
  • Develop new Reporting - Lead project to develop new performance reporting for calling technicians leveraging Avaya data.  Build data extracts to feed into reporting system, collaborated in development of final reporting.  
  • Consolidate and streamline reporting - coordinated efforts to streamline regular performance reporting offerings with Mail Operations partners.  Identified best reporting practices, eliminated duplicated and unused offerings, and developed standardized reporting packages to drive consistency.
  • Maintenance and enhancement of high-visibility Executive level client data dashboards, as well as Medicare-D phone service metrics (focus on disconnected and short calls).  Review reporting for accuracy and completeness, as well as identify items of interest in the final deliverable.
  • Supervise staff of Reporting Consultants - Supervise staff of 3 reporting consultants (exempt), provide project management and guidance, development opportunities, and technical support for ongoing reporting work
Apr 2011Mar 2014

Supervisor, Pharmacy Operations

CVS Health
  • Supervise staff of 30-50 pharmacy technicians in RxEntry (prescription data entry) functions.  Perform all employee administrative duties commensurate with supervisor position.
  • RxEntry Process Owner - serve as first level decision maker in process changes and enhancements for RxEntry function.  Conduct site visits and focus groups to gain additional insights into challenges and opportunities to increase overall performance.
  • Change Management - lead team through 2 significant shifts in responsibility, guide team throughout change process while also gaining staff buy-in of overall direction of the business.
  • Performance Management and Development - mentor and coach staff to help them achieve high levels of performance and quality, conducting performance improvement plans as needed.  Guided team of lead technicians in growing soft skills to aid in future promotional opportunities.  Three of the six leads reporting to me have since been promoted to supervisory roles.
  • Talent Selection - Interview and hire new pharmacy technician candidates, partner with Human Resources and Recruiting to find best available candidates.
Oct 2004Apr 2011

Pharmacy Technician II/III

CVS Health
  • Read, interpret, and enter prescription data into LINKS processing system with high levels of quality and efficiency.
  • Lead Technician - serve as point of contact on production floor to support staff with issues, problem orders, etc.
  • Mentor new hire technicians through training and post-training, share best practices.  Achieved 30% improvement in new hire quality through use of quality presentations based on their errors, paired with incentive programs and regular follow-up.


Microsoft Excel

Expert Level Excel user - Skilled in PivotTables and Charts, Index/Match, Vlookups, basic VBA, etc.

Microsoft Office

Skilled user in both Word and PowerPoint


Growing knowledge of Avaya data collection and applications, CMS Supervisor reporting


Basic understanding of SQL, ability to self-research basic SQL solutions


Oct 2010Present

Certified Pharmacy Technician (CPhT)

Pharmacy Technician Certification Board (PTCB)

Certification Number 530107010142511

Mar 2002Present

Illinois Pharmacy Technician License

Illinois Department of Financial and Professional Regulation

License 049.141093



References available upon request