Greg Corcoran

  • GOLD COAST QLD
  • 0418 741 046
  • greg2peterpans@gmail.com

Curriculum Vitae 

Work History

Work History
Jun 2011 - Present

Customer Service Manager

Peterpans Adventure Travel

I am responsible that the retail store, it’s staff and customer service are in line with the highest of standards. Building and maintaining relationships with our suppliers is key with some further important elements of the role listed below:

 

  • Operational planning
  • Sales
  • Strategic marketing
  • Hiring, training, mentoring and appraising
  • Analysis of quarterly/ annual figures
  • Target setting
  • After sales service
  • Administration
  • Money handling procedures
  • Rostering

I am very proud to say that having started  3 years ago in a managerial capacity, the agency has seen an increase of …..% in commission and a ….% growth on the bottom line.  I have always understood the importance of balancing the wages that we spent against the commission that we were earning by ensuring productivity as a top priority.

The credibility of our store, through a strong emphasis on customer service, has been a regional player within our company and our competitors, making it an example to others.

Jun 2010 - Jun 2011

Customer Service Manager

Peterpans Adventure Travel

I am responsible that the retail store, it's processes, staff and customer service are in line with the highest of standards. Building and maintaining relationships with suppliers as well as our customer base are key, with some  further important elements of the role listed below:

  • Operational planning 
  • Strategic marketing
  • Problem solving 
  • Hiring, training, mentoring and appraising
  • Analysis of quarterly/annual figures 
  • Target setting
  • After sales service
  • Administration
  • Money handling procedures

Jun 2010 - Jun 2011

Assistant Manager

Azabu Guesthouse
  • Administration
  • Customer Service
  • Hiring and training of new staff
  • Rostering
  • Money handling
  • Reservations

Education

Education
Jan 2001 - Jun 2004

Certificate IV in Commercial Cookery

TAFE
Jan 1991 - Dec 1998

High School Certificate

St. Ignatius College, Riverview

HSC

Skills

Skills

Customer Service

Having worked in hospitality/tourism since i was 16 years old, I have a strong understanding of what is expected from me and what a customer expects.

Microsoft Office

Excel/Word intermediate

Languages

Fluent English/French/Spanish

German (basics)