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Reading Comprehension
Active Listening
Complex Problem Solving
Service Orientation
Social Perceptiveness
Time Management

Work experience

Dec 2009Oct 2013

Service Writer

Bosselman Boss Shop


  • Conferred with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
  • Checked to ensure that appropriate changes were made to resolve customers' problems
  • Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
  • Referred unresolved customer grievances to designated departments for further investigation
  • Determined charges for services requested, collect deposits or payments, or arrange for billing
  • Solicited sales of new or additional services or products

Office Administration & Support

  • Troubleshoot and solved system problems; trained personnel on programs
  • Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
  • Contacted customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
Mar 2006Oct 2009

Administrative Manager

Flying J

  • Processed, verified, and maintained personnel related documentation, including staffing, recruitment, training, performance evaluations, classifications, and employee leaves of absence
  • Explained company personnel policies, benefits, and procedures to employees
  • Examined employee files to answer inquiries and provide information for personnel actions
  • Processed and reviewed employment applications to evaluate qualifications or eligibility of applicants
  • Recorded data for each employee, including such information as addresses, absences, supervisory reports on performance, and dates of and reasons for terminations

Shift Manager

Quality Dairy
  • Provided customer service by greeting customers and responding to customer inquiries and complaints
  • Directed and supervised employees engaged in sales and inventory-taking
  • Assigned employees to specific duties
  • Enforced safety, health, and security rules
  • Examined merchandise to ensure that it was correctly priced and displayed

Shift Manager

Cottage Inn Pizzeria
  • Trained Workers in food preparation, and in service, sanitation. and safety procedures
  • Compiled and balanced cash receipts at the end of day
  • performed various financial activities such as cash handling and deposit preparation
  • Supervised and participated in kitchen and dining area cleaning activities
  • Resolved customer complaints regarding food service
  • Controlled inventories of food and reported shortages to designated personnel
  • Observed and evaluated workers and work procedures to ensure quality and timely delivery of services
  • Routed drivers


Feb 2012Present

Purdue Calumet

Semester Honors Fall 2012, Fall 2013

Deans List Fall 2013

Aug 2009Dec 2011


Davenport University

Deans List Spring/Summer 2011