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Summary of Skills and Qualifications

  • Excellent organizational and writing skills
  • Proficient with most programs for both PC and Macintosh computers
  • Able to communicate accurately and effectively
  • Experienced in teaching, tutoring and training
  • Approachable and professional
  • Able to take constructive criticism and turn it into positive results
  • Experienced in working with teams both as a member and as a team leader
  • Able to take initiative and complete tasks in a timely and effective manner
  • Able to handle customer concerns in a professional, courteous manner

Work experience

Oct 2014Present

Business Sales Representative

Comcast                                         Manchester, NH
  • Meet and exceed daily and monthly metrics with a strong focus on order accuracy and customer experience.
  • Manage upward of $300K in accounts on a yearly basis
  • Adapt and excel in a competitive and continually changing business environment as well as staying informed with procedure, product, and industry changes.
  • Diligent follow up with all potential customers and follow up with previous customers for additional sites.
  • Manage multiple programs simultaneously with each client to build account profiles.
  • Demonstrate leadership abilities through mentoring peers and training new employees.
Jan 2014Oct 2014

Personal Banker

Citizens Bank                                       Nashua, NH
  • Responsible for going above and beyond for customer while aspiring to deliver world class customer service
  • Driving sales through service, achieving sales and referral goals by developing a positive customer experience
  • Building a book of business by proactively seeking ways to develop and expand customer relationships in order to contribute towards the branch success
  • Maximizing personal productivity through attention to detail, self motivation, and adaptability to achieve branch and personal goals
  • Growing my own capabilities by actively participating in opportunities to expand knowledge, influencing and interpersonal skills
Aug 2011Oct 2013

Retail Sales Representative

Verizon Wireless                                    Salem, NH
  • Responsible for providing excellent customer service
  • Provide technical advice and support to Verizon Wireless customers
  • Responsible for educating customers on new products and services
  • Connecting with customers to help uncover their technological needs
  • Assist customers in picking out and purchasing new equipment
  • Meet or exceed monthly sales goals and quotas as mandated by Verizon Wireless
Jan 2011Aug 2011

Technician

Flextronics                                        Syracuse, NY
  • Responsible for providing excellent customer service
  • Provide technical advice and support to Verizon Wireless customers
  • Responsible for educating customers on new products and services
  • Meet monthly sales goals and quotas as mandated by Flextronics and/or Veri
Apr 2009Jan 2011

Guest Service Coordinator

Ruby Tuesday                                   Syracuse, NY
  • Responsible for providing excellent service to guests throughout their meal
  • Supervise servers, cooks, bartenders and act as a manager before, during and after business hours, ensuring that all restaurant policies, and procedures are being adhered to
  • Responsible for opening and closing the restaurant, reconciling cash drawers and preparing daily deposits
Aug 2002Jun 2010

Pricing Specialist

Old Navy                                               Clay, NY
  • In charge of all aspects of marketing within the store.
  • Responsible for opening and closing the store, reconciling the cash drawer, and preparing deposits
  • Responsible for running the store as a leader, before, during and after business hours, handling customer comments and concerns and ensuring that all areas of the store continue to operate smoothly throughout the day
  • In charge of traffic driving events as well as community outreach partnerships

Education

Aug 2006Dec 2007

Bachelors Program (30 Credit Hours)

Oswego State University                          Oswego, NY

Political Science major, Pre-Law concentration, French minor

Jan 2005May 2006

Associates Program (45 Credit Hours)

Cayuga Community College                       Fulton, NY 

Liberal Arts, Humanities, and Social Sciences major

Sep 2000Jun 2004

Regents Diploma (Graduate 2004)

G. Ray Bodley High School                        Fulton, NY

Business, English, History, French major