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Social media promotion
Facebook page setup, Twitter account setup and promotion, customer connections. LinkedIn account setup and promotion.
Ecommerce setup
Ecommerce store setup in Opencart, product specification, product photo upload, store administration.
Blogging setup
Blogging CMS setup Wordpress, security, plugins installation and configuration, Writing.
Digital Photography
Digital photography, digital retouching, Metadata edition.
Tech support
Hardware and software installation and configuration, remote assistant, VPN configuration, Active Directory, User password reset.
Data digitizing.
Digitizing of documents, audio and video.
Multimedia Production
Video edition, Adobe Premiere, Adobe After Effects, Maya 3D and Flash CS4.
Windows XP
Main operating system, system support, user setup. Networking setup,Tech support, Remote support.
Microsoft Office Suite
Data entry, letterheads, general office work.
Graphic design, illustration, and presentations, editorial design.
Illustrator CS4
Graphic design, illustration, and presentations.
Photoshop CS4
Graphic design, illustration, and presentations.
Modelado 3d con Autodesk Maya
Object Modelling and 3d Design.
CSS intermediate proficiency for codign webpages.
Html intermediate proficiency for codign webpages.

Work experience

Analyst Customer Support

A Plus Insurance

Main Functions: Car insurance quoting by phone and in person, and renewals. Provide customer with information regarding policies and requirements to obtain the best car insurance according with driving records.


This job was a good at job training to manage complicated customer situations, which was of great help for later job positions and to improve my english skills.

Nov 2009Present



Main Functions: Start and develop a business based in the selling of electronic invoices, computer equipment and IT services.


The experience of being my own boss, with the commitment of all the business process, cold call calling, offline and online marketing, customer support and administration.

Jul 2007Jan 2009

HelpDesk Analyst


Main Functions: Give a world class IT service to international calls from Europe, including Netherlands, United Kingdom and Spain. Assistance in computer problems, from password resets, to installing software remotely.


To know the different business IT systems and methodology that are used in the corporate world, and to give quality IT assistance to international users.

Jan 2006Jun 2007


American Express

Main Functions: Give a world class service to customer service calls of different financial services of service and credit cards at the department of International Dollar Card (IDC), cards in dollars.


To know the handling of the different customer service systems and the categories of financial services that American Express offers.

Sep 2004Jan 2005

Chief of Design

M3 Printing, Printshop

Main Functions: My previous knowledge y networking helped to establish a network connection between the working stations Windows and Macintosh and NT stations connected with the help of the Macintosh program Dave 5.0.1, which were connected to an negative image setter , helping with this to save production time and the saving of resources, thus previously done burning cd’s from the Windows graphic station via “sneakernet” to the NT stations. Also, with my general accounting software knowledge of Quickbooks 2000, I was in charge of maintaining a record of delivery, budgeting and collection of checks from customers and providers, and delivery of invoices and payroll.


I manage to reduce and facilitate the output of negatives through the installation of a network between design workstations and NT image setter stations.


Mar 1984Sep 1987

High School

CCH Vallejo