Patient Services Representative
I mainly work in the Medical Records Department of APMC. I verify insurance cards for the patients, I work at the front desk of either CHSC or APMC when one or more of the regular receptionists are gone. Being a pain clinic the patients are usually in pain and so have many complaints, I will help resolve those issues to the best of my ability. If one of the billing staff are absent I will finish their job. I mail any records and or bills, I also handle all faxes and distribute them to the appropriate person. I will do whatever task my employer might ask me to do if idle.
1. Medical Records Requests
2. APMC/CHSC Fill-in/Replacement Receptionist
3. Patient Complaint Resolver
4. Medical Insurance Verifier
5. Mail/Fax Clerk
6. Fill-in Billing Clerk