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Interest

Web Research, Cloud based tools Zoho CRM, Salesforce

Objective

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Intend to build a career with committed & dedicated people in an esteemed concern, which provides me with an opportunity to make a strong contribution to organizational goals through continuous development of professional skills.

Summary

Overall 4+ years of experience in BPO industry involved both voice and semi-voice processes.

  • Presentation Specialist - Supporting McKinsey consultants with their visual aids needs (Non-voice)
  • Web research analyst - Supporting Nielsen analysts with their research needs (Semi-voice)
  • Technical Support - Supporting associates of store associates with their technical queries of "The Home Depot" (Voice)

Work experience

Aug 2011Present

Business Presentation Specialist

McKinsey & Company

Domain: Business presentations

Role Played: Business presentation/Visual aids specialist

Period: Aug 2011 till present

Job profile

Involves the creation of new pages, editing and formatting existing documents as well as converting presentations from one template to another

Duties

To create PPT charts from handwritten or electronic manuscripts sent by McKinsey consultants and assigned by a Process Leader for completion within an agreed upon timeframe

Nov 2006Dec 2010

Senior Process Associate

TATA consultancy Services Ltd

Domain: Market Research

Client: AC Nielsen

Project: Nielsen Online

Role Played: QC Analyst/Process trainer

Period: Aug 2007 to Dec 2010

Job profile

Enable companies to protect their brands/products by analyzing online conversations among consumers – Consumer Generated Media (CGM) - for threat identification, brand/issue monitoring & consumer insight purposes.

Duties

üTo Collect and analyze data on customer demographics, preferences, needs, and buying habits to identify potential markets and factors affecting product demand through online discussion forums(CGM)

üTo Prepare reports of findings, illustrating data graphically or in text

Other Responsibilities

üPlayed the role of Quality check analyst

üSPOC for Team’s Accuracy and Productivity calculation

üPlayed the role of process trainer and trained the new hires

üInvolved in preparing SOPs and training manuals for each sub-process, which were used in training

üSPOC for internal training audits/process improvements and quality on floor

üSPOC for Learning & Development sessions

üSPOC for preparing various iQMS related documents

Domain: IT Helpdesk

Role Played: Technical Support

Period: Nov 2006 to Jul 2007

Job profile

Handling calls from store associates experiencing technical issues with their equipment/service (registers, computers, barcode scanners, handheld scanners, inventory equipments etc.)

Duties

üHandling customer calls to resolve issues, escalating issues/concerns to relevant departments in case of delay in resolution, documenting network related problems and resolutions for future reference

Education

Mar 2003Apr 2006

B.Sc.Electronics Science

Hindustan College of Arts and Science

Skills

MS Word
MS PowerPoint
MS Excel

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