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Work experience

University of Wales Trinity Saint David

Dec 2013Present

Systems Technician

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University of Wales Trinity Saint David

Nov 2010Dec 2013

Service Desk Technician

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Certifications

Service Desk Institute

Sep 2014Present

Service Desk Analyst

Builds knowledge in support methodologies, technologies and tools used by Service Desk staff. Reviews Service Level Agreements, metrics, management processes and effective problem solving techniques within an ITIL framework.

Microsoft Corporation

Jun 2014Jun 2015

Microsoft Licensing Solutions Specialist Lite

Provides understanding of Microsoft Product Licensing of various product groups and licensing models used by Microsoft.

Education

Coleg Ceredigion

A-Levels

Law

English Literature

Psychology