Graham Williams

Quick learning, adaptable Customer Support & Systems Technician

Work History

Work History

University of Wales Trinity Saint David

Dec 2013 - Present

Systems Technician

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University of Wales Trinity Saint David

Nov 2010 - Dec 2013

Service Desk Technician

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Certifications

Certifications

Service Desk Analyst

Sep 2014 - Present

Service Desk Institute

Builds knowledge in support methodologies, technologies and tools used by Service Desk staff. Reviews Service Level Agreements, metrics, management processes and effective problem solving techniques within an ITIL framework.

Microsoft Licensing Solutions Specialist Lite

Jun 2014 - Jun 2015

Microsoft Corporation

Provides understanding of Microsoft Product Licensing of various product groups and licensing models used by Microsoft.

Education

Education

Coleg Ceredigion

A-Levels

Law

English Literature

Psychology