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GRAEME jACK

WW Senior Digital Product Line Director - Consumer & Consumer Medical Devices

Summary

Senior Information technology professional who has a proven track record of being able to deliver effective business solutions across a broad range of business functions including IT, Commercial, Supply chain, Finance operations, HR, Regulatory, Medical & Digital through  performance driven collaborative leadership that generates positive business results. 

Work History

June 2016Present

WW IT Snr Digital Product Line Director - Consumer & CMD - Team (48)

Johnson & Johnson Inc.

Technology Leadership | Global Program Governance | Digital Solutions | Data Governance | Business Partnering | Strategic Planning & Product road mapping | Organization Leadership| Financial Management | Change Management | Global Product Development  

The role of the WW Senior IT Director of Digital Products & Solutions is to lead the Digital Product Line Organization & Product Engagement Organizations across our Digital Channels. This role is responsible for Leading,  shaping and directing the technology product strategy for digital products and solutions informed by the overall business strategy and actively partners  and provides thought leadership across our Total Brand Experience , Marketing accelerator, global eCommerce  & Consumer Medical Devices groups whilst overseeing our global & regional digital product line leaders in the delivery of technology product & solutions  to meet Johnson & Johnson Consumers & Consumer Medical Devices global digital needs.

  • Member / sponsorship of business leadership teams in IT, Global Marketing Services, Total Brand Experience, CMD   
  • Global Leadership of the Consumer & CMD Digital product line teams  
  • Responsible for the commercial IT thought leadership /sponsorship of all global digital product & program management including, business case creation, financial & organizational change management  in the  roll out of  digital capabilities Web, mobile, CRM, eCommerce, Marketing automation & connected experiences ($17.5 m Investment Annually) 
  • Spearhead the product strategy vision and lead the Digital team in the development and delivery of digital product & solutions
  • Responsible for owning and driving delivery of integrated product roadmap and digital technology capabilities, ensuring focus on business needs and establishing clear KPIs in collaboration with business product owners.
  • Talent acquisition of regional & global digital talent that can lead the successful delivery of modern approaches to global omnichannel capabilities, and create a source of competitive advantage for J&J Consumer brands.
  • Consults with business partners & leaders across all groups to shape demand & governance to determine how to best support the business through the effective use of digital technology, effective business planning, prioritization, business analysis and needs analysis. 
  • Globally responsible for global digital budgets, including all financial allocation models across sectors and regions.
  • NA Council representative for Talent management
  • JJT Thought Leadership on Digital organizational design & change management 
Feb 2013June 2016

Senior EMEA Regional IT Director Northern Europe , France , STF (SAP), Finance and Digital - Team (29)

Johnson & Johnson Consumer EMEA Services LTD

Technology Leadership | Regional Program Governance | SAP | Digital Solutions | Data Governance | Business Partnering | Strategic Planning | Organization Leadership| Financial Management | Change Management

The role of the IT Director, Northern Europe, France, STF, Digital and Finance is to provide IT Leadership / Sponsorship for regional programs, market clusters and functional areas focused on understanding the business needs and aligning these to overall regional/global business strategy.

  • Member of business leadership teams in IT, Northern Europe and EMEA Integration Management steering group.
  • Cluster Leadership includes two major markets in Consumer EMEA.
    • Northern Europe cluster spans UK, Ireland and Nordics markets with NTS of $942M.
    • France is a complex major market with NTS of $561M. Total NTS of combined markets is $1.5 B.
  • Primary point of contact for: Managing Director of Northern Europe, Managing Director of France,  Regional Finance leadership .
  • Responsible for the commercial IT Leadership /sponsorship of the STF Regional SAP program management including, business case creation, organizational change management, cross functional co-ordination (AS, Supply chain, Finance) and rollout of geographical expansion of the regional program to CEE, Nordics, Greece, South Africa. ($35m Investment) 
  • Consults with business partners & leaders across all groups to shape demand and determine how to best support the business through the effective use of technology, effective business planning, business analysis and needs analysis. 
  • Partners with EMEA Regional Finance to drive process improvements initiatives for Finance COE as part of the overall Consumer & ESP finance strategy for Consumer
  • Co-Led with the Regional CIO the recruitment of key Director roles regionally to drive new roles created out of the regional re-organization in the commercial leadership and emerging market leadership in Russia.
  • Regionally responsible directly for IT budget of $20 million and indirectly for the co-ordination of all EMEA program financial tracking and management with finance reporting to the regional CIO.
  • IT Sponsor for CSR in the UK for the Race to Brazil cross sector initiative
  • UK Consumer IT Council Lead
  • ESP change Agent for Ireland & Nordics
  • Co-Leading activities for Talent Development Credo Action Team to address career development and professional growth for IT associates.
  • Global Consumer IT Credo Champion (2014)
Oct 2010Feb 2013

EMEA Regional IT Director (UK, Ireland, Nordics, ELC & GTM) - Team (14)

Johnson & Johnson Consumer EMEA Services LTD

BOARD MEMBER | PROGRAM LEADERSHIP | BUDGETING | RELATIONSHIP MANAGEMENT | ORGANISATIONAL DESIGN

  • IT Board member for Northern Europe (UK, Ireland, Sweden, Norway, Finland, Denmark $1bn) representing all information technology across Commercial, Finance, HR, Legal, Medical, Regulatory & Supply Chain
  • Leadership of cross functional teams to drive the true formation of the Northern Europe cluster organization across, Finance, Supply chain, marketing & HR
  • ITSLT team member responsible for EMEA team design, blueprinting, delivery and post go live change management of IT team re-alignment in EMEA to refocus on key regional business priority areas (Cluster, commercial, Regional programs, BI and Finance)
  • Active leadership with AS regional leadership to implement the new delivery models for STF (People, Process and funding model)
  • Lead the SAP Shaping the Future program implementation & business case for Nordics
  • IT Leadership for the business integration of McNeil into consumer through the merger of McNeil & Consumer.
  • IT Leadership of Brand Divestitures for the Benecol, Treo and Splendor businesses
  • Active leadership of financial tracking & processes into to STF program management  including delivery of $1m in cost savings through further adoption of the AS delivery model
  • UK Consumer IT Council Lead Consumer
  • Global Consumer IT Credo Champion - Active sponsor of the People's choice award programs globally
Mar 2007Nov 2010

Head of IT Nordics - Team (8)

Johnson & Johnson Consumer Nordics

Board Member | Program Leadership | Budgeting | Relationship Management | Cross functional & Cross sector Management

  • Strategic leadership of the creation of new sales and marketing companies (all functions) across the Nordics markets as the lead of the Pfizer Consumer Healthcare business integration (ERP, Offices, PMO, recruitment, governance)
  • Leadership of the program integration office across all business streams required to drive the repatriation of the SCA distributor business across the Nordics to drive scale across our OTC & Consumer Mass business & the formation of our Nordic franchise organization 
  • Leadership of the formation of the Nordic IT team and services through leveraging cross sector / cross functional approaches to delivering cost effective services across our Sales, Marketing & manufacturing groups present in Nordics
  • Organizational consolidation of legacy platforms for HR, ERP & SFE platforms across the Nordics Business on regional standards leveraging the Consumer or Parma regional IT solutions or Platforms.
  • Ensure diligent IT Leadership and execution of all IT programs while providing oversight in technology roadmap planning, managing budgets, and overseeing resource allocation across business & IT teams.
  • Awarded with the Consumer global revolutionary spirit manager award for the tenacious pursuit of excellence, outstanding achievement and dedication
Sep 2004Mar 2007

EMEA REGIONAL IT MANAGER - Franchise & Digital Technologies - Team (6)

Johnson & Johnson Consumer EMEA Service LTD
  • Served as single point of contact for Consumer Synergy platform globally for Consumer Digital platform services.
  • Performed management of mixed J&J and vendor teams using both onshore & offshore development & support models 
  • Led transition of the Global cross sector platform from Consumer to Application Services - including management of a global RFP and transition to a new global vendor managed out of corporate
  • Secured funding for the development & delivery of a global consumer Intranet competency center &  platform removing all legacy intranets globally and developing the first platform offering for the consolidation of consumer Intranets globally 
  •  Running and development of a Global cross sector COE responsible for delivering services to every sector in JNJ from Consumer EAME.
  • Growing our customer base from 3 to 190 sites in a twelve month basis
  • Development of an Outsourcing model & Vendor selection strategy for the Synergy COE including financial model management of the P&L for the Synergy initiative delivering all services within our given budgets.
  • Maintained full responsibility across functional areas - HR, Sales, Marketing and Digital for regional functions
  • Co-Lead for the integration team in EMEA responsible for evaluating and coordinating all IT transition activities related to the Pfizer Consumer Healthcare acquisition ($15BN  globally)
Oct 2002Sep 2004

UK IT Business Support Manager - Team (3)

Johnson & Johnson UK LTD
  • Business Support Manager responsible for providing expert advice and a critical perspective on business systems and decisions to the UK IT group and management team providing leadership in the technology management area.
  • Within this position I proved my high level of ownership and influence over my work within the broader context of corporate frameworks, policies and practices
  • Collaborated with senior Board leadership to address the needs of the all UK teams and developed appropriate IT plans to deliver against agree business priorities
  • Lead Green belt certification process as part of the HPT focus on delivery Green belt certification to the UK Business.
  • Attainment of the Gold SOL award for the UK business
Mar 1999Oct 2002

PC Support & Infrastructure (EMEA \ Consumer UK) - Team (4)

Johnson & Johnson Consumer UK LTD
  • Assumed full accountability for total service management for UK & EMEA IT infrastructure services and Organization
  • Executed Service Management functions required to ensure compliance to budget, quality standards, and committed service levels using industry & J&J policies, processes, and best practices
  • Led migration of Infrastructure service management to NCS as part of the migration to infrastructure
  • Governed all information technology deployments in the areas of PC support & infrastructure
  • Provided oversight in the management of site delivery services to both the UK an regional business groups (450+ users)
Jun 1997Mar 1999

Senior Infrastructure Specialist

  • Coordinated and implemented all related infrastructure services and SLA's related to the UK Sales, Marketing, Manufacturing & Distribution operations.
  • Oversaw and managed all Infrastructure hardware, software & helpdesk services encompassing sales and distribution warehouses, along with field sales solutions software
Jun 1996Jun 1997

Independent Consultant

Barbour Index PLC
Responsible to the IT Director for the effective running of the IT operations & infrastructure services both to end customers & internal employees of Barbour index including projects, Software support & Management of operations support teams

Education

Jun 1992Jun 1996

Bachelors of Science (Hons) Business Information Technology

Brunel University
Combined Business & Information technology Degree with an Industry placement