Grace Mabiala

¨Relieve management of administrative duties in the mail room division of Nationwide Insurance in the Cleveland branch

¨Coordinating work flow of mail and organizing insurance applications online for Nationwide customers

¨Scanning and faxing Nationwide customer information to Victoria Insurance and Titan Insurance.

¨Updating delegated tasks to ensure progress to deadlines are met for the day

¨Taking initiative in manager’s absence to keep projects and work flow on schedule for mail deadlines

¨Teaching 30 minute to two hour English classes to pre-school, kindergarten, pre-teen, teenaged and adult learners in Beijing, China.

¨Utilizing Promethian: ActivStudio and teaching lessons on the Activboard Interactive Whiteboard while creating multimedia flipcharts to enhance each English lesson.

¨Performing Demos for prospective pre-school students with the use of song, dance and repetitive speech.

¨Teaching International-club classes for pre-school and kindergarten aged children focusing on a different theme for the entire class.

¨Creating different lesson plans depending on the particular demands of our adult learners, i.e., travel, manners, hotel stay, shopping, etc.

¨providing customers with information to help them make better decisions that concern their health care coverage and to lower their overall health care costs for their health care plans

¨providing Part D coverage to more than 1.5 million Medicare beneficiaries

¨handling a high volume of complex inbound calls which may also include correspondence with emails, faxes or written letters

¨working with internal and external business partners to provide solutions and bringing outstanding issues to closure on the initial contact with Medicare beneficiaries

¨Temporary worker for Proforma Worldwide Support Center through Office Team

¨Cold calling business owners and outside sales professionals in the print and promotional product industry to introduce and educate them on Proforma’s franchise system.

¨Develop a pipeline of leads for the New Owner Development Department

¨Complete outbound calls to interested prospects in response to various marketing campaigns 

¨Implementing and executing English Immersion to kindergarten aged Korean children at Maple Bear Global School in Seoul, South Korea

¨Teaching self prepared lesson plan material that adhered to the Canadian Maple Bear School curriculum while supervising students

¨Direction to and collaboration with teacher assistants for programming, supervising and communicating lesson plans, progress reports and evaluations of the students

¨Attending staff meetings and participating in teacher training workshops

¨Awarded Employee Spotlight – March 2009 in the Ohio College of Podiatric Newsletter

¨Assisting in  meeting with students (both individually and in  group settings) and providing them with information regarding clerkship and residency placement in podiatry

¨Assisting with the effective management and the daily operations of the Office of Graduate Placement and Clerkships with duties including sorting mail, ordering office supplies and enforcing department policies and procedures with podiatric students

¨Assisting with the promotion and organization of the annual OCPM Residency Fair

¨Providing support for students who have not been placed in Residencies by the end of their fourth year of school, and helping them gain placement at residencies that have positions available

¨Assisting with the maintenance and participating in on-going development of the OCPM on-line evaluation system by working with the IT Department to troubleshoot problems reported by students and faculty

¨Assisting the Store Manager in creating, promoting, overseeing a fun and profitable store through customer service, sales generation, proper floor coverage and excellent visual presentation

¨Responsible for training and developing staff, implementing shortage control, and executing a safe mall community environment while acting as the pacesetter for the entire store team while also generating sales

¨Maintaining s  friendly and professional environment for the sales associates and customersat all times

¨As Program Supervisor:

§Ensure quality, performance, and productivity goals are met for the call center

§Monitoring calls, coaching and developing customer service representatives (CSRs) while meeting performance and productivity goals are assigned programs

§Communicating effectively with other staff members and departments

§Training and motivating 160 CSRs while being responsible for a team of 15-18 CSRs

¨As a Customer Service Representative:

§Awarded Employee of the Month in December 2005

§Called people across the U.S. to obtain opinions on political and Christian issues and asked for monetary donations for causes (i.e. American Center for Law and Justice, the Catholic Coalition, American Red Cross for Hurricane Katrina Relief) 

¨As Supervisor:

§Directed and assisted a team of 15-20 OWU students/ employees on how to properly communicate with prospective OWU students via phone

§Analyzed and arranged OWU Admissions documents containing prospective student status and other confidential student data information

§Performed data entry assignments while operated OWU Admissions computer system

¨As Student Caller:

§Calling prospective college students and providing information about applying to OWU

§Making visitation arrangements for prospective students planning to travel to  the campus for annual OWU events