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Summary

Morgan Bandy MCSE A+ (571) 366-9906 (Skype IP Phone) (571) 309-0866 (Cell) Herndon, Va 20171 [email protected] ***Drive & Personal Commitment: I take ownership of tasks & get results.*** I offer your clients: **Over 2 yrs. recent Visa Technical Support Analyst service (10/07-01/10). **20 yrs. combined sales & technical customer service & support. **Getronics POS Field Service Technician service & support skills. **US Government Interim Secret Security Cleared NMCI PC Tech.

**Cadwalader, Wickersham & Taft Application Support.

Work experience

Sep 2007Jan 2010

Technical Support Analyst (9/07-1/10)

Visa

Provide Visa OCE site local and remote desktop, technical refresh & data migration support. Responsible for Meeting Visa SLA Requirements. Setting up users in Microsoft Active Directory & adding users to Visa Domain. Resetting users passwords in Safeboot server. Assisting senior technician in relocating over 300+ users of Visa OCE; Local & Remote user VPN support. Tracking and completing service tickets in Visa Viper Remedy ticketing system. Maintaining & updating site PC inventory records in UAPM. Building / Customizing Dell D630 Laptops & GX745 Desktops. Providing Visa OCE site technical refresh & data migration support. Providing secure timely user data migration. Backup support for other onsite technicians. Coordination of secure asset disposal with outside vendor Redemptech. Imaging Visa Training Rooms.

Jun 2005Aug 2007

Senior Technical Support Specialist

Getronics

Getronics Lead onsite employee supported by 2 temps in an FDA regulated IT environment of >800 acres and >700 users. Responsible for: Support of a diverse spectrum of customers including executive level users. XP & NT operating systems in an enterprise onsite and remote desktop support role. Dell D620, C610 & C600 (laptop) & Dell GX520 & GX 110 (desktop) break/fix support. MS Office 2000/2003 & MS Outlook 2003 support; Windows NT/XP rollout experience.; Hardware/Software problem resolution and upgrades to existing systems. Troubleshooting existing systems to re-establish email and other applications. Corporate VPN client configuration & connectivity; RSA Secure ID card experience. Break/fix & troubleshooting of various HPLJ printer & HPSJ scanner models. Palm & HP PDA connectivity & support; Hardware reimaging & rollout procedures. IMAC (install Move Add Change) procedures with 3 day SLA turnaround time. Dell Poweredge Server and Network Device Support; Active Directory. Nightly backup of FAP & Dyneema Servers; Veritas Netbackup.

Oct 2003Jun 2005

Field Service Technician

Getronics

Wachovia & Wachovia Securities branch service & hardware/ software support. CitiFinancial branch service & hardware/ software support. Target Stores & The Home Depot branch service & hardware/ software support. Winn Dixie & Harris Teeter stores service & hardware/ software support. Lowes Foods & Waldenbooks stores service & hardware/ software support. Walmart Stores service & hardware/ software support. IBM 4693/4694 & NCR POS register break/fix & connectivity support. Branch Office Relocations (Wachovia Sea Level, NC Branch & CitiFinancial Clinton, NC Branch) New Branch Installations (CitiFinancial Kinston, NC Branch) POS break/fix support (HT Scanner Scale upgrade), (WD IBM Netfinity controller upgrades) Special Projects: The Home Depot Store Wireless Access Project, Target Stores ISP upgrade. Backoffice hardware support (Cisco 2610 routers, Compaq ML & Dell PE Servers)

Education

BS

UNCC

1991 Graduate.