Morgan Bandy MCSE A+ (571) 366-9906 (Skype IP Phone) (571) 309-0866 (Cell) Herndon, Va 20171 [email protected] ***Drive & Personal Commitment: I take ownership of tasks & get results.*** I offer your clients: **Over 2 yrs. recent Visa Technical Support Analyst service (10/07-01/10). **20 yrs. combined sales & technical customer service & support. **Getronics POS Field Service Technician service & support skills. **US Government Interim Secret Security Cleared NMCI PC Tech.

**Cadwalader, Wickersham & Taft Application Support.

Work experience

Work experience
Sep 2007 - Jan 2010

Technical Support Analyst (9/07-1/10)


Provide Visa OCE site local and remote desktop, technical refresh & data migration support. Responsible for Meeting Visa SLA Requirements. Setting up users in Microsoft Active Directory & adding users to Visa Domain. Resetting users passwords in Safeboot server. Assisting senior technician in relocating over 300+ users of Visa OCE; Local & Remote user VPN support. Tracking and completing service tickets in Visa Viper Remedy ticketing system. Maintaining & updating site PC inventory records in UAPM. Building / Customizing Dell D630 Laptops & GX745 Desktops. Providing Visa OCE site technical refresh & data migration support. Providing secure timely user data migration. Backup support for other onsite technicians. Coordination of secure asset disposal with outside vendor Redemptech. Imaging Visa Training Rooms.

Jun 2005 - Aug 2007

Senior Technical Support Specialist


Getronics Lead onsite employee supported by 2 temps in an FDA regulated IT environment of >800 acres and >700 users. Responsible for: Support of a diverse spectrum of customers including executive level users. XP & NT operating systems in an enterprise onsite and remote desktop support role. Dell D620, C610 & C600 (laptop) & Dell GX520 & GX 110 (desktop) break/fix support. MS Office 2000/2003 & MS Outlook 2003 support; Windows NT/XP rollout experience.; Hardware/Software problem resolution and upgrades to existing systems. Troubleshooting existing systems to re-establish email and other applications. Corporate VPN client configuration & connectivity; RSA Secure ID card experience. Break/fix & troubleshooting of various HPLJ printer & HPSJ scanner models. Palm & HP PDA connectivity & support; Hardware reimaging & rollout procedures. IMAC (install Move Add Change) procedures with 3 day SLA turnaround time. Dell Poweredge Server and Network Device Support; Active Directory. Nightly backup of FAP & Dyneema Servers; Veritas Netbackup.

Oct 2003 - Jun 2005

Field Service Technician


Wachovia & Wachovia Securities branch service & hardware/ software support. CitiFinancial branch service & hardware/ software support. Target Stores & The Home Depot branch service & hardware/ software support. Winn Dixie & Harris Teeter stores service & hardware/ software support. Lowes Foods & Waldenbooks stores service & hardware/ software support. Walmart Stores service & hardware/ software support. IBM 4693/4694 & NCR POS register break/fix & connectivity support. Branch Office Relocations (Wachovia Sea Level, NC Branch & CitiFinancial Clinton, NC Branch) New Branch Installations (CitiFinancial Kinston, NC Branch) POS break/fix support (HT Scanner Scale upgrade), (WD IBM Netfinity controller upgrades) Special Projects: The Home Depot Store Wireless Access Project, Target Stores ISP upgrade. Backoffice hardware support (Cisco 2610 routers, Compaq ML & Dell PE Servers)





1991 Graduate.