Download PDF

Summary

To obtain a position that will enable me to utilize my strong organizational skills, eye for detail and over 15 years of customer service and leadership experience.

Work experience

June 2016April 2017

Store Manager

Skechers Grapevine, TX

Manage the day to day operations of a retail shoe store in a fast paced, high volume environment. Lead a team of 8+ associates to achieve daily sales goals, minimize shrink, and maximize profits through customer service and operations.   Recruit, train and develop team members, execute company directed price changes, flow changes, and signage changes.  Complete weekly schedules, daily deposits, and ensure company directed tasks are completed in a timely and efficient manner.

Jul 2010June 2016

Store Manager

rue21  Amarillo, TX

Manage the day to day operations of a retail clothing store in a fast paced, high volume environment.  Lead a team of 15+ associates to achieve daily sales goals, minimize shrink, and maximize profits through customer service and operations.  Recruit, train and develop team members, execute company directed markdowns, floor sets, and signage changes.  Complete weekly schedules, daily deposits, and ensure company directed tasks are completed in a timely and efficient manner.

Nov 2007Sep 2009

Store Manager

DEB Shops, Inc.  Wichita, KS

Manage the day to day operations of a low volume retail clothing store. Lead a team of 7+ associates to achieve daily sales goals, minimize shrink, and maximize profits through customer service.  Recruit, train and develop team members, execute company directed markdowns, floor sets, and signage changes. Complete weekly schedules, daily deposits, and ensure company directed tasks are completed in a timely and efficient manner.

Nov 2006Jun 2007

Temp Customer Service/Ramp Service/Data Entry Associate

United Airlines/Citibank  Sioux Falls, SD

Assist customers with ticketing and check in, as well as, baggage handling and airplane safety compliance.  Complete data entry of student loan consolidation applications, as well as, various office work;  sorting, filing, and assisting other team members.

Aug 2005Apr 2006

Assistant Manager

Suncoast Motion Picture Company  Tulsa, OK

Assist the Store Manager in day to day operations of entertainment retail store.  Supervise a team of 4+ associates, receive and merchandise new product, and complete markdowns as directed.

Dec 2001Jul 2005

Store Manager

DEB Shops, Inc.  Oklahoma City, OK

Manage the day to day operations of a low volume retail clothing store. Lead a team of 7+ sales associates to achieve daily sales goals, minimize shrink, and maximize profits through customer service.  Recruit, train and develop team members, execute company directed markdowns, floor sets, and signage changes.  Complete weekly schedules, daily deposits, and ensure company directed tasks are completed in a timely and efficient manner. (Other positions held: sales associate, assistant manager, co-manager).

Education

March 2017Present

Tarrant County College

Pursuit of associates degree in Small Business Management & Entrepreneurship.

August 2000May 2002

Midwestern State University

Pursuit of Bachelors degree in General Business, sixty credit hours completed.

Skills

Manager

Customer service & focus, addressing customer concerns/complaints, merchandising, loss prevention, scheduling, coaching & counseling associates, hiring & training of new associates, new hire paperwork, knowledge of numerous POS systems, cash handling, preparing deposits & change orders, multitasking, quick to learn & try new things, adaptable to constant change,  operations, payroll, markdowns/price changes, marketing, sales goals, daily planning, promoting  teamwork, setting daily sales goal, communication, knowledge of microsoft office suite, fax, file, organization.