Chaitanya Panchamukhi

Operations team leader

Objective

Seeking a Management Position with an Organization where I can utilize my skills and experience to improve operations, increase profitability and enhance growth.

Summary

  • Well versed in managing, motivating and leading teams for running successful business process operations with proven ability of achieving Service Delivery/Process Targets
  • Maintain and improves operations by monitoring system performance, identifying and resolving problems, preparing and completing action plans, completing system & process audits and analysis; Managing system and process improvement and quality assurance programs installing upgrades
  • Accomplishes human resource objectives by recruiting, counselling and discipline employees, communicating Job expectation, Planning, Monitoring, appraising and reviewing job contribution, Planning and reviewing compensation actions, enforcing policies and procedures.
  • Accomplishes organizations goals by accepting ownership for accomplishing new and different request exploring opportunities to add value to job accomplishment
  • Attained experience in measuring funds’ performance in several different ways, depending on the Asset Owner’s objective whether it aims for Total Fund Returns, Individual Security Level or a combination of both.
  • Ensuring procedures, policies, legislation and regulations are correctly followed as per ISO Standards 9001.
  • In depth knowledge in quality management tools and methods like Root Cause Analysis, Gap Analysis and Failure mode and effects analysis and Pareto model, Creating Checklist
  • Hands on experience in creating a detailed work plan which identifies and sequences the activities needed to successfully complete the project
  • Review the quality of the work completed with the project team on a regular basis to ensure that it meets the project standards
  • Oversee migration of projects through BAU stage and until handover to Operations
  • Engage with Line Managers on a regular basis, providing them with feedback and updates on their risk profile.

Work History

Work History
Jul 2007 - Present

Team Leader

Bank Of Newyork Mellon

Education

Education
Jul 2005 - Jun 2007

PGDBM (MBA)

Institute of Science and Management
Jul 2003 - Apr 2005

B.com

Osmania University

Skills

Skills

Operational Risk Management

  • Ability to develop and maintain a best practice Risk Management Capability that is embedded across the business and maintain an effective control framework
  • Identifying KRI's in business with review of mitigates and controls.
  • Review and implementation of Operational Risk Policy across various lines of business of BAU
  • Monitoring the implementation of operations risk policy and SOPs
  • Assessment of mitigates and review of controls using periodic RCSA
  • Analyse errors and control breakdowns, determine root causes & trends & oversee the implementation of remedial actions

Quality Management System

  • Analyse project requirements and scope from documentation provided, and translate them into Quality Specifications and Quality check lists
  • Coordinate with technology and Design team to arrive at ideal quality solutions for various conflicting suggestions during the project production process
  • Create Test plans and QA check-lists for continuous improvement of projects and Analyse project process and aim to change project process for production efficiency
  • Collating, checking and analysing spreadsheet data for audit as per ISO Standards 9001
  • In depth knowledge in quality management tools and methods like Root Cause Analysis, Gap Analysis and Failure mode and effects analysis
  • Assists the Quality Manager in managing ISO certification(s) prepares for and works with external auditors (both customer and third-party audits) to ensure resolve maintains ISO certification, and assist with maintenance of other quality certification-related duties as directed by the Quality Manager.
  • Work with Operations to devise best practices and improve quality at all levels

Team Leader

  • Well versed in managing, motivating and leading teams for running successful business process operations with proven ability of achieving Service Delivery/Process Targets
  • Maintain and improves operations by monitoring system performance, identifying and resolving problems, preparing and completing action plans, completing system & process audits and analysis; Managing system and process improvement and quality assurance programs installing upgrades
  • Accomplishes human resource objectives by recruiting, counselling and discipline employees, communicating Job expectation, Planning, Monitoring, appraising and reviewing job contribution, Planning and reviewing compensation actions, enforcing policies and procedures.
  • Accomplishes organizations goals by accepting ownership for accomplishing new and different request exploring opportunities to add value to job accomplishment
  • Addressing the ongoing issues, concern and suggestion or activities in stakeholders Call to discuss those items

Project Manager

  • Hands on experience in creating a detailed work plan which identifies and sequences the activities needed to successfully complete the project
  • Attend project kickoff meetings, client kickoff meetings and record key testing pointers to ensure the product is in line with client/internal expectations
  • Determine the objectives and measures upon which the project will be evaluated at its completion
  • Works with process owners to develop and update procedures, work instructions, forms, etc., and manages document control process.

Attribution

  • Has a Good Knowledge on Performance Attribution on Dynamic, Static and Geometric Attribution
  • Good Experience in Fixed and Equity Attribution 

Performance Measurement

  • In depth knowledge in Performance Measurement like, Modified diez, Time Weighted returns, Attribution, setting up new account in performance, Benchmark, Calculating the NAV’s on daily basis, calculating returns of client Manager
  • Attained experience in measuring funds’ performance in several different ways, depending on the Asset Owner’s objective whether it aims for Total Fund Returns, Individual Security Level or a combination of both.

Transition/ Migration

  • End to End Transition of Client processes from current location in USA to Pune location
  • Oversee migration of Projects through BAU stage and until handover to operation
  • Develop offshore service Management framework  (SSA, SLAs, SOW etc)  jointly with onshore stakeholder and client service group
  • Ensuring operational performance post transition

Training ad Development

  • Developing training plans; analysing operational reports; carrying out discussions with department heads to understand training needs; periodically reviewing the methods for monitoring effectiveness of training program
  • Managing the development of training curriculum; reviewing training outlines; evaluating effectiveness of training programs and utilizing relevant evaluation data; collecting feedback to make necessary improvements

Certifications

Certifications
Jan 2010 - Present

·         Certificate in Six Sigma and Lean Star in Bny Mellon

BNY Mellon India

Actively Participated in BNY Mellon Quality projects in Pune Location

Sep 2012 - Present

· Certification of Participation in MS SQL Server 2008 Database Administrative Solution-Design, Optimization and Maintenance

Aptec Instituion India

Actively Participation in MSSQL Server

Dec 2012 - Present

·  Certification in Microsoft Business Intelligence (SSRS,SSAS & SSIS) 

Enosis Learning
Jan 2013 - Present

· Certificate in MS SQL DBA

Enosis Learning

Secret