Experienced human resources manager with industry-specific experience in staffing and contract recruitment, healthcare, industrial sectors in both for- and non-profit organizations.
Jun 2008 - Present
Human Resources Manager
In an 800-employee non-profit agency providing social and health services to individuals with developmental disabilities and children and families with emotional and mental health challenges, oversee a portfolio of Human Resources functions, including recruitment and staffing, compensation and benefits administration, HR strategic initiatives, and employee relations. Charged with implementing an Employer of Choice initiative and employment branding strategy; significantly reducing employee turnover, especially among direct care staff; reducing recruitment advertising expenses and Cost per Hire; retooling employee screening, selection, and onboarding process; providing manager training on screening, selection, and retention practices; providing general human resource consultation to managers and staff. Oversee $120,000 annual recruitment budget.
Dec 2007 - Apr 2008
Staffing Specialist (Contract)
Covering for an employee on maternity leave, managed a staffing desk with this Staffing and Employee Leasing company. Responsible for recruitment and placement of temporary associates on assignment with various clients in the Portland area. Responsible for general oversight of a PEO/Employee Leasing client with a population of approximately 60 regular employees plus a variable number of temporary associates, including recruitment, leave administration (OFLA/FMLA), employee orientations, employee investigations, handbook maintenance, performance management and termination processing, benefits administration/enrollments, administration of drug free workplace practices, and similar and related tasks.
Aug 2007 - Dec 2007
Customer Care Recruiter (Contract)
Responsible for high volume (250+ employees monthly) recruitment of entry-level Customer Care staff in an inbound wireless customer call center. Utilized a variety of sourcing methods, including print advertising, online postings, online resume searching, community outreach, and direct recruitment. Managed employee referral program. Ensured compliance with internal policies, including drug test and criminal background check process. Presented all internal and external offers for employment or promotion for the facility. As part of employee retention team, researched and made recommendations regarding facility hiring and employment practices to reduce attrition.
Nov 2003 - Mar 2007
Sr. Branch Manager - Parkway Staffing Services
In the staffing management subsidiary of this long-term care management company, responsible for overall management of nursing registry operations in Arizona and registry vendor management in the Pacific Northwest, Nevada, and Montana. Included recruiting direct care and nursing employees (RNs, LPNs, CMAs, CNAs), performance management of branch staff and field employees, general human resource management of staff (performance management, employee investigations, employee handbook maintenance, payroll, benefits enrollment, etc.), scheduling employees, overseeing branch staff and operations, P&L management, selling and marketing to new and existing clients, contracting and managing associate vendors for Pacific Northwest market, preparing detailed client labor and cost reports, managing back office functions, and other and related tasks. Previous positions with the organization included Branch Manager - Oregon/Washington Staffing and Recruitment Specialist.
2001 - 2003
Hire Source, Inc.
Responsible for recruiting, screening, evaluating, placing, and monitoring approximately 100 Associates (example titles: Electronics Assembler, Landscape Engineer, Production Control Coordinator, Legal Secretary, Office Manager) on assignment. Includes Compliance Monitoring, development and implementation of recruitment and selection strategies, Employee Relations, Quality Assurance processing with customers. Also responsible for general branch management tasks, such as scheduling support staff, processing AR/AP, negotiating with vendors, managing banking accounts and relationships; general customer and community interactions; and similar tasks.
Designed tracking system to manage unemployment insurance claims, responses, determinations, and account charging. Managed workers' compensation claims and return-to-work process. Coordinate Work Opportunity Tax Credit and Welfare-to-Work Tax Credit certifications.
Jan 1999 - Dec 2000
Personnel Supervisor, Branch Training Specialist
Olsten Corporation / Adecco Employment Services
Responsible for developing and delivering post-merger operations and system straining to field offices during Adecco-Olsten integration. Developed and delivered new employee training as appropriate. Provided post-conversion systems support during post-training period until hand-off to regular support channels. Other related duties. Previous positions with the organization included Personnel Supervisor and Office Coordinator.