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Personal Vision Statement

Endeavoring and thankful in this life, I will continue learning, growing, serving and loving in a way that is fit for a Christ-follower. In humble submission I will pray about the plans I have for my own life, whether about my family, friends, work, career, or interests, and will look to follow God's will through His direction as He answers these prayers daily.

Leadership Philosophy Statement

Leadership is not a task to do or a professional status to be obtained. Leadership is a blend of serving and transformation through the exchange of mutual personal interest and sacrifice. Leadership provides organizational and individual direction, integrity in thought and deed and transparency through idea and emotion exchange.

About Me

Over the last 15 years, I have been involved with different industries of the healthcare community and serving in different capacities from treatment, office management, customer service, credentialing and non-profit public healthcare administration. Various responsibilities range from member meeting facilitation, to billing and collection, brace fitting, accessing sports injuries, staff training, curriculum writing, newsletter publication and $6 million department leadership. I have experience on almost every level of the employment spectrum.

My broad range of abilities and skills include: management, leadership, organizing, procedure development, writing, publishing, data analysis, customer service, marketing, and training.

Work experience

Aug 2011Present

Dental Site Administrator

Golden Valley Health Centers

Oversight and management of a $6 million budget for 8 dental facilities that is comprised of 13 dental providers and 40 support staff, as well as participation in many organizational committees.

  • Providing leadership and management for 8 dental facilities
  • Producing and implementing a fulfillment strategic plan for dental department sustainability
  • Participating in 10 organizational committees ranging from human resources to health promotions
Aug 2007Jul 2011

Certified Orthotic Fitter/Office Administrator

Pacific Medical, Inc.

Complete office operations; working with patients to fulfill their durable medical equipment needs prescribed by their physician while obtaining insurance benefits and authorization for the corporate office.

  • Performed compliance responsibilities with Medicare, State law and Medicare-recognized facility credentialing body (ABC)
  • Retained physician and physician office rapport through individualized marketing efforts
  • Published the business newsletter Fitting Times
  • Maintained inventory and ordering of office, treatment and fabrication equipment
  • Evaluated and fit patients for bracing and support needs
  • Became Certified Orthotic Fitter, October 2008
Jul 2006Jul 2007

Office Manager

Payne-Murphy Physical Therapy

Day-to-day operations of a three-facility physical therapy private practice; analyzed business systems and created more efficient processes for this outpatient physical therapy practice.

  • Started an Accounts Receivable effort that reduced outstanding monies $300,000 in six
  • Directly supervised a 7-member administrative team and indirectly supervised 9 treating staff members
  • Overseeing efficient patient treatment in three facilities
  • Coordinated, with the Owner, proper staff scheduling to meet patient demand
  • Human Resources functions included: hiring, firing, staff scheduling, and payroll
  • Maintained adherence to State, Federal and Medicare laws through new programs
  • Created and lead Quarterly All-Staff Meetings for new policies training and morale
  • Compiled and analyzed statistics to plan for company growth and problem management
  • Streamlined the patient intake process for less impediment to billing procedures
  • Revised the company Policies and Procedures and Employee Handbook
  • Procured several new contracts with major insurance companies for services reimbursement
Aug 2000Jun 2006

Provider Services Representative


This position was responsible for providing member services, education, account management and problem solving. Most of the work was done on the computer and phones with 25% traveling required.

  • Managed 140 practice members providing customer service, advice and on-site credentialing
  • Performed and maintained timely provider credentialing per NCQA guidelines in four states
  • Administered 15 state/national health insurance contractual relationships
  • Quarterly produced data analysis and data graph representation of provider profiles
  • Organized and mediated Quarterly Office Manager meetings
  • Created and produced PTPNotes: the first company e-newsletter
  • Initiated an electronic notify system to update 100+ insurance contractor databases cutting expenses approximately $3000 annually
  • Wrote three articles published in the company newsletter, PTPNews


Jun 2009Present

Master of Arts

Gonzaga University
Sep 1989Jun 1995

Bachelor of Arts

California State University, Stanislaus