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Work experience

19962014

Assistance Case Manager

Mega Assistance Services Incorporated
Assistance Case Manager plus Administrative Support As part of a team, manned a 24-hour high intensity call centre Administrative support by developing and refining a comprehensive summary of case files Call dispatch and reception/Screening calls Establishing effective operational contacts in the medical community/Communications with international assistance community; quality research for international service provider database
20032014

Xmas Kettle Worker

Salvation Army, Richmond
Seasonal Employee(Xmas Kettle Worker) Relieved previous shift in a timely manner; greet the public; establish invitational rapport Maintain financial integrity and high standards of employer representation
19962002

Interviewer/administrative Assistant

Richmond Information Services Richmond, B.C.
Interviewer/Administrative Assistant) Interviewing/assessing/referring potential volunteers Optimizing and maintaining databases; producing various statistical reports Establishing and maintaining contacts/information with agencies; office duties as needed
20012002

Special Project Administrative Assistant - Volunteer

Disability Resource Centre Richmond, B.C Richmond Information Services Richmond, B.C.
Special Project Administrative Assistant(Volunteer).) Identifying prospects and creating database Assisting administrator with forms/letters creation Reception, other office duties, and supervision of volunteer telemarketer
19931994

Bookkeeper/office Clerk

B.C. Educational Association for Disabled Students
Bookkeeper/Office Clerk Vancouver, BC Maintaining financial records of a not-for-profit organization Assisting Director with various day-to-day office duties
19921992

Data Entry Clerk --Practicum

BC Coalition of Disdabled Persons
Data Entry Clerk(Vancouver, BC) Processing mail merge database files using ECHO Performance of various general office duties
19921992

Data Entry Clerk --Practicum

MS Society

Data Entry Clerk, BC Division(Burnaby, BC) Processing receipts for sponsors of a walkathon using database applications Used Lotus 1-2-3 to prepare forms for supervisor

19911991

Telemarketing Representative --Seasonal

Nor-Pac Marketing
Telemarketing Representative Abbotsford, BC) Contacted customers by phone to market products(5 year magazine subscriptions)
19891990

Cook/waiter

A&W Restaurant
Cook/Waiter (New Westminster, BC) Preparing food products; maintained kitchen and customer dining area Served customers and handled cash; trained staff
19841985

Owner/operator

A&W Restaurant
Owner/Operator Responsible for day-to-day operations Customer service and cashiering

Education

19931994

Computer Application Support Specialist

Vancouver Community College

Skills

Data Base
ACCOUNTING SOFTWARE
ACC-Pac, ACC-Pac Simply Accounting
cash
Always balanced at the end of the day, within 5 cents.
communications
Establish effective communication with avariety of customers/prospects irregardful of barriers.
Information and Referral
Recognize and respond to customer needs with appropriately specific responses and assets
International

References

Major Brad, Pastor, Salvation Army

I appreciate George's reliability, year after year with our Christmas Kettle Campaign

Guillaume DeBaene, Operations Mgr/Team Leader, Mega Assistance Services Inc.

Besides being a joy to work with, George is a very reliable person. I highly recommend George. He is a team player and would make a great asset to any organization.

Ella Huang, Executive Director, Richmond Centre for Disability

George is an resourceful and responsible individual who has brought effectiveness to his work. He is goal-oriented and a good team player, always welcome and well-liked by his co-workers.

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