Proven Lean Six Sigma Black Belt leader with over 10 years of experience in Strategic Innovation, Product Management and Delivery, Process Optimization, Enterprise Architecture, and Technology Integration.

  • Leader – Built and matured two functional groups into centers of excellence within 12 months with an overall efficiency increase of 18%, increasing group satisfaction by 44%, and net promoter score by 27 points
  • Strategist – Developed roadmaps and strategies for 5 functional groups with themes of Maturity, Acceleration and Value, implemented tactical approaches to achieve timely success
  • Builder – As a Product Innovator, designed and led development of several user-friendly products with emphasis on continuous delivery and continuous integration
  • Architect – Designed and implemented all business workflows for a business unit integrating with disparate legacy enterprise systems, and decommissioning older technologies. Increased visibility into work in progress, reduced technical debt and maintenance cost.



Strategic Innovation

IT Business Strategy

Research & Development


Business Process Optimization

Lean Six Sigma methodologies

Process Improvement


Technology Integration

Enterprise Architecture

Continuous Delivery & Integration


Strategic Leadership


Team Motivation and Communication

Work History

Work History

West Corporation

2014 - Present

Director of Information Services

Reporting to the SVP of Operations of a $300M business unit, oversee product strategy, requirements, design, architecture, process definition, resourcing, development, and delivery of several enterprise products and platforms. Direct and drive efficiencies for a staff of 64 resources, 5 managers distributed over 3 geographic locations, and 2 lab data centers.

Transformed a CMM 1 organization into a CMM 4 organization to improve predictability, quality, and operational effectiveness by integrating functional groups (requirements, design, engineering, product management, testing and customer support), and implementing optimal workflows and visibility into work in progress. Reduced operating expenditure by 38% and schedule variance on 23 products to < 12%.

Leading several company-wide strategic initiatives to aggregate all business workflows into JIRA and Confluence, decommissioning legacy systems, and integrating with other enterprise technologies, saving $2.8M in annual expenditure, licensing costs, while reducing overall technical debt.

Selected Accomplishments:

  • Standardized work, artifacts, and processes for 5 functional groups, reducing operational expenditure by $1,100,000+ per year
  • Within 12 months, dramatically improved due diligence and leadership, efficiency by 34% for a poorly-performing acquisition
  • Implemented DevOps, Continuous Integration, and Continuous Delivery processes reducing time to market of 6 products by ~46% (5-week reduction)

West Corporation

2010 - 2014

Manager of Information Services

Managed and led a team dedicated to system analysis, platform health, capacity ratings, and performance metrics for Enterprise grade platforms and products.

  • Technologies used: Python with Django,, Jenkins, JIRA, Splunk, Nagios, Elasticsearch, Logstash, Kibana, Chef, Ansible, SIP tools, D3.js, Neo4j, Orient DB, performance monitoring tools

Designed and led development of several Enterprise level integration and performance frameworks for shared platforms and products (Python based development with open-source technology integrations).

Was a Research & Development lead focused on business process optimization. Architected and designed 4 applications with an average ROI of 3 months, which eliminated up to 45% overall process waste in several processes in the software development life cycle.

Selected Accomplishments:

  • As the lead engineer, designed, developed a system analysis framework, reducing overall time to market for 12 platforms and products by 65%, saving > $635,000 in operational expenditure
  • Within 8 months, mapped the capacity ratings and performance metrics for 14 platforms/products with 85% systemic approaches for capture

Cisco Systems

2008 - 2009

IT Analyst

Analyzed, designed, and developed applications focused on implementation and validation of software and hardware stacks.

Worked with geographically distributed teams to develop VoIP automation frameworks for validating several Cisco telephony products.

University of Texas at Arlington

2004 - 2009

Several roles in Academic Institutions

☞ University of Texas, Arlington, TX (2004 - 2009)
• Project lead, architect, and lead developer on the Middleware for Smart Homes and Smart Home Monitoring System projects.
• Instructor, Lab Coordinator, Web and Network Administrator.

☞ MS Ramaiah Institute of Technology, India (2003 - 2004)
• Assistant Professor in Computer Science. Advised and guided graduate and undergraduate students.
• Taught Computer Networks and Architecture, Mobile Pervasive Computing, Mobile Ad Hoc Networks, Advanced Computer Networks, Linux Proficiency, Computer Graphics, Microprocessors, and Sensor Networks courses.
• Founder of a Linux Users' Group for IT professionals and students.
• Established several academic organizations, chaired conferences, and was the keynote speaker for several symposia.



University of Texas at Arlington

May 2010

Ph. D. in Computer Science

Doctoral thesis titled "A Privacy Enhanced Situation-Aware Middleware Framework for Ubiquitous Computing Environments".

Jawaharlal Nehru University, New Delhi, India

May 2010

Master of Technology in Computer Science

Masters’ Thesis titled "Designing Cooperative Computing for Distributed Embedded Systems over Ad Hoc Wireless Networks".

RV College of Engineering, Bengaluru, India


Bachelor of Engineering in Electrical & Electronics Engineering

Dissertation titled "Higher Order Modulation Schemes in Wireless Communication".



Lean Six Sigma Back Belt

Jun 2015

Lean TAC

Awarded Lean Six Sigma Black Belt for work on process optimization, which resulted in a 24 - 28% reduction in overall process waste for a value stream..