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Work experience

Mar 1984Mar 2010

Customer Service Supervisor, Customer Service Representative, Administrative Assistant

Mapa Spontex, Inc.

Directed activities of Customer Service Team, interviewed prospective members for team, processed customer orders via manual entry and Electronic Data Interchange, prepared yearly employee performance evaluations, met frequently with internal customers:  Scheduling, Production Planning, Logistics, Supply Chain, Credit, Accounts Receivable, and Sales Departments to resolve issues/provide correct ship dates for industrial and export orders, answered switchboard and multi-line customer service telephones, paged employees, provided answers to callers questions concerning order status, tracking orders via Outlook and directly with logistics companies, prepared letters to end users who complained about our products, handled/resolved customer and end users issues, enforced adherence to ISO 9001 and our auditors' standards, trained new employees, provided replacement products to persons who complained about our products


Jan 2011Dec 2011

Administrative Assistant Diploma with Customer Service Technology Emphasis

Tennessee Technology Center


Gold Level Career Readiness Certificate
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Microsoft Office 2007 Suite
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Jun 2011Present

Microsoft Office 2007 Word

Jul 2011Present

Microsoft Office 2007 Excel

Aug 2011Present

Microsoft Office 2007 PowerPoint

Sep 2011Present

Microsoft Office 2007 Access

Sep 2011Present

Microsoft Office Specialist Master