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Gopi Krishnan Gopala Krishna Pillai

General Manager - Belvedere Bistro Deli Bar


New Business Development
Event Management
Operations Management
Project Planning
Culinary Skills
Hospitality Industry
Team Leadership
Human Resources
Team Building
Customer Satisfaction
Food & Beverage
Change Management
Customer Service

Work experience

Mar 2014Present

Food and Beverage Manager

Pearlson Hotels and Resorts
Feb 2011Mar 2014

Assistant Director of Food and Beverage

Costa Crociere
The primary responsibility is to assist the Hotel Director for managing all shipboard food and beverage operations including all practices, procedures, training and obtaining guest satisfaction targets. A procedural approach to manage the entire onboard food and beverage department must be employed, utilizing modern management principles as well as incorporating technological innovations where practical in order to deliver top quality guest service.
Jan 2010May 2011

Assistant Food and Beverage Manager

Silversea Cruises, Monaco, Monte Carlo.
• Assists the F&B Manager in the overall supervision, planning, control and coordination of all activities of personnel engaged in office administration and operation of the department. • Enforces safety regulations and house rules. • Assumes all duties of the F&B Manager in his absence; performs any other duties that may be assigned. ADMINISTRATIVE RESPONSIBILITIES. Confers with the F&B Manager in developing F&B budget, action plan and promotional activities of the department; stimulates sales and profit, controls operating expenses. • Provides Management with information regarding client satisfaction and activities of competition. • Makes frequent suggestions to Management in reference to improvement of general operation, cost control and profitability. • Attends to guest complaints, requests or inquiries regarding food and services and immediately. • Leads the team by holding daily briefings and monthly communication meetings, in the absence of the F&B Manager, to discuss various aspects of service and preparation with all concerned. • Trains and develops subordinates; follows-up and enforces orientation of all new employees and ongoing training of all staff.
Apr 2009Dec 2009

Assistant Food and Beverage Manager

LUX* Resorts- Diva Maldives Resort and Spa
 Responsible for training, promoting and disciplining the staff of eighty five in Food and Beverage Service Department.  Assist superior in preparing reports and projects, as well as follow up administrative work timely and efficiently.  Ensuring smooth communication between the restaurant and other sub-sections and departments of the hotel.  Having an eye for details to improve the quality of service and means of control, by continuously being creative and taking initiative.  Observe trends and new ideas in the market place (incl. competitors) in order to move with the changing requirements of clientele.  Constantly update knowledge and skills for the good of the establishment, through professional collaboration, seminar attendance, publications, and other resources.  Assist superiors in achieving the company’s goals and objective, with regards to the Food & Beverage Department.  Ensure that team member’s turnover is as low as possible  Achieve and exceed laid down quality standards of the hotel, with regards to guest’s service, among others.  Resolve team member’s grievances and other personal matters.  Work closely with Management and team members, stimulating motivation and a sense of group satisfaction, so as to facilitate employee retention.  Going the extra mile in attending to any guest’s, visitor’s query, special requirements, suggestion’s and dissatisfaction’s.  To ensure that all the activities of the restaurant are done and respected as per established hotel standards and procedures, and further assist team member in anyway possible. Aim to reach Quality Standards laid down by the hotel/ Food & Beverage Department.  Ensure punctuality, control absenteeism and take corrective actions where necessary.




Univan Maritime Academy

Food and Beverage Management

American Hotel & Lodging Association

Diploma in Computer Science

Lakhotia Computer Academy

Pre Degree Course

Kerala University